Ernest Gmünder

Basic

Freiberuflich, Senior (IT) Management Consultant & Interim Manager, Ernest Gmünder Consulting

Lausanne, Switzerland

Skills

Fluent in French German English
Deep technical expertise and significant business experience.
Strategist and agent for change
People manager building successful teams
Customer oriented and focused on results.
multi-cultural leader with excellent global remote management skills.

Timeline

Professional experience for Ernest Gmünder

  • Current 1 year and 10 months, since Jan 2020

    Senior (IT) Management Consultant & Interim Manager

    Ernest Gmünder Consulting

    I help Business and IT organizations address today’s Digital opportunities and challenges: - Increase IT agility and deliver on raising expectations for quick solutions and changes. - Launch digital transformation initiatives where technology serves to improve customer experience, increase business process efficiency, or possibly create new business models. - Develop people and teams with coaching and mentoring - Act as interim manager

  • Current 4 years and 3 months, since Aug 2017

    Lecturer on the Executive MBA Program of EPFL

    Ecole Polytechnique Fédérale de Lausanne

    Module director and Lecturer for a module entitled "IT Strategy" focused on digital strategy or "How IT supports Business Innovation".

  • 5 months, Sep 2020 - Jan 2021

    Managing Director Center of Expertise (Shared Services)

    Ecole hôtelière de Lausanne

    Responsible for shared services of EHL Group. Head of IT (Digital Services), Real Estate, Food&Beverage, Sports, Health, Security, Student Committees, Service Center & Reception.

  • 3 years and 11 months, Oct 2016 - Aug 2020

    Account Technology Advisor

    Swisscom

    Providing strategic technology and IT management advice to international accounts and leading technical aspects for IT outsourcing proposals

  • 2 years and 1 month, Sep 2014 - Sep 2016

    Senior IT management consultant & Interim Exec

    Ernest Gmünder Consulting

    I help businesses maximize the value of their IT services, by aligning IT with Business expectations, turning IT from a cost center to a Business Value center, avoiding shadow IT services with an agile IT organization, succeeding with the Digital Business Transformation and by providing interim/transition IT management services.

  • 3 years and 10 months, Nov 2010 - Aug 2014

    CIO - Chief Information Officer - IT DIrector

    Touring Club Schweiz/Suisse/Svizzero TCS

    In charge of IT and member of the TCS executive management team. Managing 85 people and a budget over CHF 25 Million. Transforming IT into a strategic partner and business enabler. 2011 - member of the advisory board of NEXThink – Real time analytics of the IT workplace, www.nexthink.ch 2012 - member of the board of directors of Viasuisse – The national traffic info center, www.viasuisse.ch

  • 2 years and 5 months, Jun 2008 - Oct 2010

    COO - Chief Operating Officer

    Ecole hôtelière de Lausanne

    Member of the 3 member executive committee. Responsible for support services of the school including IT, HR, Facilities, Food&Beverage, Student Recruitment & Admissions, Student Services, Planning & Administration. Managing 180 people and a budget over CHF 30 Million.

  • 7 months, Nov 2007 - May 2008

    CIO - Directeur IT

    Ecole hôtelière de Lausanne

    In Charge of IT. Member of the School Management Team.

  • 1 year and 5 months, Jun 2006 - Oct 2007

    Business Manager CH+A

    Kodak / CarestreamHealth

    Responsible for Sales, Services and Marketing in Switzerland and Austria. General Manager of the new Austrian legal entity after the spinn-off of the Medical business unit from Kodak into Carestream Health.

  • 9 months, Jul 2005 - Mar 2006

    Sr Director Product Solutions

    Reynolds & Reynolds

    Responsible for development, productization and technical support of the "Incadea" Dealer Management System based on the "Microsoft Navision" ERP platform. 100 people and an annual budget over US$ 10 Million

  • 4 months, Apr 2005 - Jul 2005

    Director Professional Services

    Reynolds & Reynolds

    Responsible for setting up and delivering Product Support, Training and Consulting services outside the US. Setup a new Service organization and defined new service offerings

  • 2 years and 9 months, Jul 2002 - Mar 2005

    Sr Director Customer Information & Data Protection

    Autodesk

    Responsible worldwide for all aspects of Customer Information, in particular the CRM strategy and compliance with Data Protection and Privacy regulations. Sponsored the Siebel implementation. Member of the worldwide Business Operations Management team (i.e. IT, Business Programs, Customer Service, Manufacturing and Distribution). This team was also the Project Governance team defining investment and staffing priorities for all major IT projects worldwide

  • 2 years and 6 months, Feb 2000 - Jul 2002

    Vice President Worldwide Support & Services

    Autodesk

    Responsible worldwide for Product Support, Developer Support, Product Training, Product Localization and Customer Experience. Managed a team of 300 employees with a budget over US$ 45 Million annually. Member of the Worldwide Field Organization management team (i.e. Worldwide Sales, Marketing, Support and Operations), Sponsor of the corporate CRM efforts.

  • 5 months, Oct 1999 - Feb 2000

    Director Customer Experience

    Autodesk

    Responsible for ensuring that any product or service issues impacting customer experience are identified and addressed.

  • 2 years and 10 months, Jan 1997 - Oct 1999

    IT Director for EMEA

    Autodesk

    Member of the EMEA Management team. Complete responsibility for all IT services within Europe, Middle East and Africa (Business Application development and operation, Desktop and Network Infrastructure). Managed 50 people across 7 countries and a budget over US$ 10 Million annually, supporting 28 offices.

  • 4 years, Jan 1993 - Dec 1996

    Software Localisation Manager

    Autodesk

    Various roles in Software localization (i.e. Part of Software Engineering)

  • 3 years and 6 months, Jul 1989 - Dec 1992

    Software Developer and Project Manager

    Logitech

Educational background for Ernest Gmünder

  • 1984 - 1989

    Computer Engineering

    EPFL

Languages

  • French

    Fluent

  • English

    Fluent

  • German

    Fluent

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