Eureka Diasonama

I am an expert in Meta Business Tools and I use my expertise to solve any issue that prevents the clients from effectively advertising and growing their business. Responsibilities: • Knowing the Social Media products inside and out to provide clients advice and solution suggestions • Answering inquiries from French-speaking advertisers by chat, email and call – Up to 30 per day • Coordinating with different teams to solve complex issues • Training and mentoring new recruits • Generating leads

Tarkett is a world leader in innovative commercial flooring and sports surface solutions. Responsibilities: • Processed orders received by email, fax, telephone through SAP – roughly 40 orders per day • Answered customer inquiries: order status, stock status, product information, availability dates • Collaborated with sales representatives and other company departments such as credit, transportation, production to resolve customer issues • Handled customer claims

Bruker is a manufacturer of scientific instruments for molecular and chemical research. Responsibilities: • Managed the maintenance contracts for Bruker instruments present at the customers’ sites (renewal and follow-up, CRM data entry, invoicing) • Managed the supply of consumables (renewal of rates and follow-up) • Scheduled preventive maintenance visits • Bid for tenders related to the maintenance of mass spectrometry instruments and the supply of consumables

Lingual Consultancy is a globally connected company offering language and post production services. Responsibilities: • Handled client projects from receipt to final delivery and billing – roughly 25 projects per day • Monitored project progress, deadlines and quality standards • Ensured maximum client satisfaction by closely interacting with clients and meeting their expectations • Kept the CRM up to date • Supported LC’s brand growth by recommending improvements to company processes for efficiency