Ing. Evelin Radhouani

Exchange Online

Handling phone calls from end users/customers (from Germany, Austria and Switzerland) regarding 3'rd party products. Document the calls from the customers in internal ticketing system. Follow up and solve the customer issues. Take part on trainings and meetings to be up to date about every changement.

Research People contacts for client requests, for those employees who are agreed with the data protection under GDPR. Research of missing data such as email addresses, business function, hierarchy level and so on. Preparing requested documents from internal/external clients and deliver research services for them according to deadline. Take part on daily meetings to discuss the new tasks, delivery times, establish (new) deadlines and find solutions to optimize the process.

Check the submitted documents from cx and correct them legally and technically. Answer to technical and legal questions related to their submitted reports. Check the reports and approve it if it is all right, send it back if it is wrong. Checking approvals and client details. Contact cx if something not clear. Note which errors are frequent. Take part on meetings, give feedback and analyze the error rate, find ways to reduce this. Help colleagues clarifying their doubts.

- Correcting UBL codes (invoicing codes) - Use UBL Firewall to manage permitions/restrictions conditions - contact customers to double check with them the requirements

Check the submitted documents from customers and correct them legally and technically. Answer customers to technical and legally questions related to their submitted reports. Check the reports and approve it if there is all right, send it back and explain why, if there is something wrong. Checking approvals (Requests) and clients details. Contact customers if there is something not clear to verify and to clarify the facts. Notify which errors are frequent and in which cases...

HelpCustomersToConnectToInternetAndResolveRouterProblems(Programming+WiFi).ResetPasswords.HelpCustomersToUseOutlook,CreateMailboxAndGlobalGroups.HelpCustomersToCreateOnlineMeetings.CreateCountForNewUsers,DeleteCountFromUserWhoLeaves.GiveSupportFor:MicrosoftOffice(Outlook,Word,Excel,PowerPoint); Skype; Active Directory; VPN; Network Connectivity issues; Cisco Telephony support (Line creation, Hardware support); Mobile devices Support (iPhone, iPad); EVO support; Internal applications; Printers.

Using Huawei internal system to resolve customers technical issues. Contact customers for feedback to our services. Review closed tickets to evaluate methods and target dates.

Assist customers to resolve technical and personal problems, checking contracts and clients details. Contact person for questions. Cases correction. Feedback for cases correction. Feedback for cases correction with Germany. Ask questions for explanation from Germany.

HTML;CSS;AdobeDreamweaverCC;CoreJavaScriptProgramming;CorePHPProgramming;MySQLProgramming;ApacheWebServerAdministration;AdvancedJavaScriptProgramming&Ajax;XML/PHPProgramming;WebCryptography&Security-TLS/SSL;SoftwareEngineering;InternetMarketing;DynamicWebsites-Wordpress;CambridgeComputerScience

Geschaefts- und Industrieverwaltung

Advanced hungarian and german language.