Eyal Gottfried

In the last three years I've been working at a leading five star hotel as a Revenue Manager. I did the Revenue Management tasks for the hotel on a regular basis. That included consulting the G.M and the Director of Sales on sales and marketing strategies. One of my key achievements was when I dealt with Corporate Accounts back in 2008: I managed to double the room nights from 326 to 650 for "Intel", one of our largest accounts. I also acquired/signed up through negotiation other important accounts like: C

Responsible for managing the front desk, concierge staff and the operations with the department manager and covering for him during his absence. I was also in charge of finding solutions to day to day problems. Taking care of VIP guests. Promptly finding solutions to problems that arose while I was in charge. Managing working relationships and working together with the other departments at the hotel.

Responsible for managing the department along with the housekeeping manager. In charge of the department during his absence. Supporting the floors supervisors. Finding solutions for day to day problems. Preparing the weekly working schedule for the employees.

Responsible for managing the hotel at night. Managing at least 15 people in the shift. Supporting and managing the employees in the night shift. Catering to the needs to the guests and giving solutions according to the high standards of the hotel.

In charge of training all the new employees at the front desk. In charge of maintaining the high standards of service at the front desk. In 2002 I was sent for 6 weeks to train the front desk staff at a Hilton branded hotel in Italy.

Managing the morning or evening shift at the reception. Responsibility over at least 3 employees in each shift. Taking care of problems that occurred during the shift, Taking care of guests complaints and providing solutions. Coordinating between the front desk and the other departments of the hotel.

Checking guests in and out of the hotel. Taking care of guest’s accounts and other tasks like exchanging currencies, coordinating between the guests needs and the rest of the front desk departments, taking care of guest complaints and try to give solutions if possible, trying to give the “extra service” to any of our guest’s requests.