Fabien D'Hayers

Responsible for managing and inspiring high-performing teams of unique individuals who deliver positive experiences for customers as they learn, shop and get support in store. Drive amazing customer experiences and results through developing teams. Diplomatically managing customer issues/escalations, staff and operations. Innovatively designed a business tracking report to help drive key objectives providing measurable outputs.

Responsible of Key accounts (Renault, Exxon, Procter & Gamble...) and improvement of the turnover by 10% in 4 mounts. Elaboration of strategic logistics in order to satisfy the demand, price and contracts negotiations. Management of European teams.

Responsible for organizing and managing international transports (road and combined transports). Customer service to international clients and contact with freight forwarders on day to day basis. Sales negotiations and price offers. Price calculations on the spot and contract level. Highest performer of the department by managing more than 100 loads/week.

Market study of the Höfner brand in the French market. Analysis of the french distribution channels. Print advertising and public relation. Event: organization of the international music fair in Frankfort.

ERASMUS

Marketing