Faisal Safadi

Berufserfahrung von Faisal Safadi

• 1 Jahr, Jan. 2022 - Dez. 2022

  Project Manager

  HAWSABA technical Company

  • Build a business plan for project ‘’ begreen “ project • Build a brand identify for project • Build a DMS (delivery management software) SAAS workflow • Build a project team structure ( departments ) Confirmed document • Build marketing \ sales vision • Build partnerships with local \ international companies • Hiring agents to lunch DMS project • Automation of administrative processes • KPI’s for quality of workflow

• 1 Jahr, Jan. 2021 - Dez. 2021

  Business Development Manager

  Takamul Logistics services

  • Develop the project plan by incorporating client requirement, design considerations and project expectations • Define the resource plan including the manpower plan • Project cash flow requirement and finance & accounts • Determine key supply chain KPIs • Suggest solutions for process improvements • Contracting with new client • knowledge of retail and wholesale transportation operations, both local and international • Develop the end customer experience and invest reports with customers for sales growth

• 1 Jahr, Jan. 2020 - Dez. 2020

  Customer Success Manager

  Trustangle Company

• 5 Jahre, Jan. 2015 - Dez. 2019

  Executive Secretary

  AL MAHA COMPANY

  • Make Monthly reports for the general manager. • Supervision in management projects • Assist in creation, planning, and launch of new products • Communicate with the agents to attract special talents • Daily analysis for market & research • Completion of all internal procedures in the company • follow up employees administrative requirements • responsible of management tasks ( Government , B2B , Clients)

• 1 Jahr und 11 Monate, Jan. 2014 - Nov. 2015

  Customer Service Specialist

  AL OTHAIM MARKET COMPANY

  • Supervisor responsible for call center and quality of team • Make weekly report of section quality • Work on CRM and solve customers problems. • Activated IKTSAB cards for customer • Run loyalty system on key performance indicator(KPI)

• 4 Jahre und 11 Monate, Jan. 2010 - Nov. 2014

  Head of Operations

  Bank Saudi Fransi

  • Head section legal cases for clients Failed to pay • Follow-up, audit and communication with all parties to the relationship • Make reports for cases pending \ clearance for collection department