Fatima Omer

- Increased new bank relationships within the local community by executing quarterly promotions. - Originated, reviewed, processed, closed and administered customer loan proposals. - Oversaw a branch team consisting of two customer service representatives and three personal bankers. - Coached and developed branch staff by offering constructive feedback and taking interest in their long-term career growth. - Maintained friendly and professional customer interactions.

Verified compliance in preparation of trading Documents and bill of collections and customer special requests. - Look after the whole process of Export-import Documentation to avoid any mistakes in preparation and processing of documents. - Ensure to submit Export documents in bank for negotiation / discounting or dispatch to Buyer's bank for getting the shipment payment or its acceptance timely. - Deal with Swift Program to transfer-accept the payment of documents.

Follow ICC rules & practices in completing BL document checking process- Handle SWIFT messages for Export and Import transactions. - Follow-up client’s acceptance and settlement instructions on documents. - Coordinate with head-Office and/or per their instructions in handling export and import transactions.

Opened accounts including Checking, Savings, Certificates of Deposit. - ordered bank supplies, ATM/debit cards; processed wire transfers, Cashier’s Checks, loan payments and loan applications. - Communicate effectively with customers, managers, and co-workers through a variety of channels including email, phone, traditional mail.