Fatma Haji Ismail

Berufserfahrung von Fatma Haji Ismail

• Bis heute 14 Jahre und 11 Monate, seit Nov. 2009

  Customer Services /Front Desk Officer

  Canadian Specialist Hospital

  Duties & Responsibilities 1. Registering the new patients on the hospital management system (HMS) & preparing a new file for the patient. 2. Making sure about the patient's insurance card and filling the claim form after checking the availability of insurance co., network coverage and expiry date. 3. Checking timing of the patient’s appointment and with witch doctor his appointments.

• 2 Jahre und 1 Monat, Aug. 2007 - Aug. 2009

  Customer Service Team Coordinator

  Mena business service MBS F.Z.L.L.C (Dubai Outsource Zone-Free zone)

• 2 Jahre und 2 Monate, Juli 2007 - Aug. 2009

  Customer ServiceTeam leader & Coordinator for e-TQM College & Ministry of Labor

  • Mena business service MBS F.Z.L.L.C (Dubai Outsource Zone-Free zone)

  1. involved in primarily inbound customer care line with occasional out bound calls required 2. Coordinator for team of more than 30 members and be the chaine between them and the management. 3. Repare the weklly report and the mnothlly report and send it to the client . 4. Attend all of the meeting between the client and the company . 5. Receive information and the last update from the client and respond the customers queries, guide them and in essence to provide exceptional customers service. 6. En

• 7 Monate, Jan. 2007 - Juli 2007

  Customer Service Representative

  Cupola Teleservices F.Z.L.L.C (Dubai Internet City-Free Zone)

  Customer Service Representative for Vice Versa & HP Middle East Dubai (5 months) 1. involved in primarily inbound customer care line with occasional out bound calls required 2. Receive information and the last update from the client and respond the customers queries, guide them and in essence to provide exceptional customers service. 3. Ensure that all calls are routed to the correct resource on all occasions and all data are captured correctly. 4. Handling of inbound /outbound calls for the other campa