Fatma Haji Ismail

Duties & Responsibilities 1. Registering the new patients on the hospital management system (HMS) & preparing a new file for the patient. 2. Making sure about the patient's insurance card and filling the claim form after checking the availability of insurance co., network coverage and expiry date. 3. Checking timing of the patient’s appointment and with witch doctor his appointments.

1. involved in primarily inbound customer care line with occasional out bound calls required 2. Coordinator for team of more than 30 members and be the chaine between them and the management. 3. Repare the weklly report and the mnothlly report and send it to the client . 4. Attend all of the meeting between the client and the company . 5. Receive information and the last update from the client and respond the customers queries, guide them and in essence to provide exceptional customers service. 6. En

Customer Service Representative for Vice Versa & HP Middle East Dubai (5 months) 1. involved in primarily inbound customer care line with occasional out bound calls required 2. Receive information and the last update from the client and respond the customers queries, guide them and in essence to provide exceptional customers service. 3. Ensure that all calls are routed to the correct resource on all occasions and all data are captured correctly. 4. Handling of inbound /outbound calls for the other campa