Federico Gobetti

• Customer requests management across multiple channels (live chat, email, phone, back-office tickets) • Fraud check, data protection and customers' account safeguard • Back office customer assistance (funds transfer, retention, account closure, chargebacks) • Basic investigations for AML and Fraud prevention (suspicious transactions review) • Garnishments, P-Accounts and Insolvencies cases assistance • KYC & onboarding customers processes assistance • Shadowing and training for new hires

Communication manager for the town hall group. Creator and editor of the city magazine Montebelo (edited by Berica Editrice)

The mailman is a job harder than expected. I chose this because it had a working time that allowed me to study music and work as copywriter.

Hydro-electric field. My job here was to create a social media publishing editorial and write SEO texts for their new website.

Journalist, press office, content manager of the blog corrierevicentino.it

Pro Loco Colli Berici is a non profit organization which aim is to enhance the local heritage through guided tours programs, tastings of typical products (wine, oil, truffles, etc.) and organization of cutural events.