Filip Vasic

Angestellt, Senior Manager Helpdesk EMEA & Infrastructure Service Delivery Manager EMEA, Arthrex GmbH

München, Germany

Skills

Mitarbeiterführung
Prozessoptimierung
Beratung
Kostenoptimierung
Planung
Dokumentation
Identity and Access Management
IT Service Management
Führungserfahrung
IT-Consulting
SLA Management
IT-Prozessmanagement
Incident Management
Projektmanagement
Problemmanagement
IT Change Management
Aufbau einer IT-Infrastruktur inkl. Dokumentation
°°°
ITIL V3
Infrastructure Performance Monitoring
Server Monitoring
Schriftenverwltung
Mobile Device Management (MDM)
ThinPrint Administration
•••
iOS
Mac OS
Mac OS Server
Microsoft Windows
Microsoft Windows Server
Solarwinds
BMC Footprints
BlackBerry
Blackberry Enterprise Server
Citrix
VMware Fusion
Parallels Desktop
Kofax
Personalentwicklung
Internationales Projektmanagement
Tenfold

Timeline

Professional experience for Filip Vasic

  • Current 2 years and 10 months, since Jul 2021

    Senior Manager Helpdesk EMEA & Infrastructure Service Delivery Manager EMEA

    Arthrex GmbH

    - Fachliche und disziplinarische Führung sowie Entwicklung des EMEA Helpdesk Teams - Planung, Überwachung und Optimierung des Budgets - Zentraler Einkauf (End User Hardware und Software) - Analyse, Reporting und Optimierung der Service-Desk-Prozesse - Leitung von IT-Projekten - Leitung und Entwicklung des Accessmanagement-Bereichs - Koordination sämtlicher User-Anfragen - Führung von "Task Forces" bei Beeinträchtigung/Ausfall eines geschäftskritischen Services

  • Current 4 years and 10 months, since Jul 2019

    IT Manager Region South / East Europe & MEA

    Arthrex GmbH

    • Work directly with several locations within Arthrex to build and manage a pipeline for Information Technology infrastructure related projects and enhancements • Consults, supports and mentor Information System Site Administrators in their role • Liaise with the infrastructure organization to determine the concept, architecture and design for the realization, the timing and cost of specific projects. • Achieve a high customer satisfaction and a good business relationship.

  • 2 years and 9 months, Oct 2018 - Jun 2021

    Manager Helpdesk EMEA & Infrastructure Service Delivery Manager EMEA

    Arthrex GmbH
  • 4 years and 7 months, Dec 2014 - Jun 2019

    Infrastructure Site Administrator

    Arthrex GmbH

    • Build and manage a pipeline for Information Technology infrastructure related projects and enhancements • Prioritize requests for changes and enhancements and ensures business commitment. • Liaise with the infrastructure organization to determine the concept, architecture and design for the realization, the timing and cost of specific projects. • Achieve a high customer satisfaction and a good business relationship.

  • 1 year and 10 months, Dec 2016 - Sep 2018

    Infrastructure Service Delivery Manager EMEA

    Arthrex GmbH
  • 2 years and 2 months, Oct 2014 - Nov 2016

    IS Support Specialist

    Arthrex GmbH
  • 1 year, Oct 2013 - Sep 2014

    Junior IS Support Specialist

    Arthrex GmbH
  • 1 year and 2 months, Aug 2012 - Sep 2013

    IT-Beratung und IT-Support Geschäftskunden

    SOLUTIONBAR GmbH, IT-Lösungen für Kreativschaffende

    Leitung Privatkunden, IT-Beratung und IT-Support Geschäftskunden

  • 3 years, Aug 2009 - Jul 2012

    Auszubildender

    SOLUTIONBAR GmbH

    Auszubildender (Fachinformatiker Systemintegration)

  • 1 month, Jul 2009 - Jul 2009

    Praktikant

    SolutionBar GmbH

    Fachinformatiker Systemintegration (Praktikum)

  • 2 months, Mar 2009 - Apr 2009

    Praktikant

    comSysto GmbH

    Webdesign

Educational background for Filip Vasic

  • 2 years and 8 months, Sep 2018 - Apr 2021

    Bachelor Professional of IT Business Management

    IHK Akademie München und Oberbayern

Languages

  • German

    -

  • English

    -

  • Serbisch

    -

Interests

Musik
IT-Innovation
Sport
IT-Management
Gartenarbeiten
BBQ

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