Filip Vasic
Angestellt, Senior Manager Helpdesk EMEA & Infrastructure Service Delivery Manager EMEA, Arthrex GmbH
München, Germany
Timeline
Professional experience for Filip Vasic
Current 3 years and 6 months, since Jul 2021
Senior Manager Helpdesk EMEA & Infrastructure Service Delivery Manager EMEA
Arthrex GmbH- Fachliche und disziplinarische Führung sowie Entwicklung des EMEA Helpdesk Teams - Planung, Überwachung und Optimierung des Budgets - Zentraler Einkauf (End User Hardware und Software) - Analyse, Reporting und Optimierung der Service-Desk-Prozesse - Leitung von IT-Projekten - Leitung und Entwicklung des Accessmanagement-Bereichs - Koordination sämtlicher User-Anfragen - Führung von "Task Forces" bei Beeinträchtigung/Ausfall eines geschäftskritischen Services
• Work directly with several locations within Arthrex to build and manage a pipeline for Information Technology infrastructure related projects and enhancements • Consults, supports and mentor Information System Site Administrators in their role • Liaise with the infrastructure organization to determine the concept, architecture and design for the realization, the timing and cost of specific projects. • Achieve a high customer satisfaction and a good business relationship.
2 years and 9 months, Oct 2018 - Jun 2021
Manager Helpdesk EMEA & Infrastructure Service Delivery Manager EMEA
Arthrex GmbH• Build and manage a pipeline for Information Technology infrastructure related projects and enhancements • Prioritize requests for changes and enhancements and ensures business commitment. • Liaise with the infrastructure organization to determine the concept, architecture and design for the realization, the timing and cost of specific projects. • Achieve a high customer satisfaction and a good business relationship.
1 year and 2 months, Aug 2012 - Sep 2013
IT-Beratung und IT-Support Geschäftskunden
SOLUTIONBAR GmbH, IT-Lösungen für Kreativschaffende
Leitung Privatkunden, IT-Beratung und IT-Support Geschäftskunden
3 years, Aug 2009 - Jul 2012
Auszubildender
SOLUTIONBAR GmbH
Auszubildender (Fachinformatiker Systemintegration)
1 month, Jul 2009 - Jul 2009
Praktikant
SolutionBar GmbH
Fachinformatiker Systemintegration (Praktikum)
2 months, Mar 2009 - Apr 2009
Praktikant
comSysto GmbH
Webdesign
Educational background for Filip Vasic
2 years and 8 months, Sep 2018 - Apr 2021
Bachelor Professional of IT Business Management
IHK Akademie München und Oberbayern
Languages
German
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English
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Serbisch
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