Filip Vasic

- Fachliche und disziplinarische Führung sowie Entwicklung des EMEA Helpdesk Teams - Planung, Überwachung und Optimierung des Budgets - Zentraler Einkauf (End User Hardware und Software) - Analyse, Reporting und Optimierung der Service-Desk-Prozesse - Leitung von IT-Projekten - Leitung und Entwicklung des Accessmanagement-Bereichs - Koordination sämtlicher User-Anfragen - Führung von "Task Forces" bei Beeinträchtigung/Ausfall eines geschäftskritischen Services

• Work directly with several locations within Arthrex to build and manage a pipeline for Information Technology infrastructure related projects and enhancements • Consults, supports and mentor Information System Site Administrators in their role • Liaise with the infrastructure organization to determine the concept, architecture and design for the realization, the timing and cost of specific projects. • Achieve a high customer satisfaction and a good business relationship.

• Build and manage a pipeline for Information Technology infrastructure related projects and enhancements • Prioritize requests for changes and enhancements and ensures business commitment. • Liaise with the infrastructure organization to determine the concept, architecture and design for the realization, the timing and cost of specific projects. • Achieve a high customer satisfaction and a good business relationship.

Leitung Privatkunden, IT-Beratung und IT-Support Geschäftskunden

Auszubildender (Fachinformatiker Systemintegration)

Fachinformatiker Systemintegration (Praktikum)

Webdesign