Filip Vitek
Angestellt, Director Data Science, TeamViewer GmbH
Berlin, Deutschland
Werdegang
Berufserfahrung von Filip Vitek
2 Jahre und 8 Monate, Jan. 2015 - Aug. 2017
Head of CRM & BigData
mediworx software solutions
Initializing unique CRM challenge in brand new industry. Building CRM backbone for Health care group (including Insurer, chain of Pharmacies, chain of Polyclinics and Hospitals). Establishing operative CRM processes, building data warehouses, launching direct marketing arms of sales. Understand behavior patterns of clients, segment portfolios, steer value proposition for selected segments. Launch cutting edge servicing and promotion tools. Identify Big Data opportunities.
2 Jahre und 1 Monat, Jan. 2013 - Jan. 2015
Head of Customer Value management
Sberbank Slovakia
Launching CRM unit from scratch. Screening customer portfolio for insights, identifying proxies for segment belonging, mining the former clients for win-back potential. Supporting X-sell and UP-sell initiatives, tripling the direct marketing revenue in 12 months. Matching bank positioning to segments, defining detailed value preposition for segments. Designing Customer Experience, measuring it across variety of touch-points.
5 Jahre und 5 Monate, Sep. 2007 - Jan. 2013
Director of Customer relationship management (& Strategy)
Allianz - Slovenska poistovna, a.s.
Launching & creating CRM for leading composite insurer. Creating data-mining unit. Building campaign management tool & strategy with significant impact on revenues. Enabling modern digital customer interaction platforms.
4 Monate, Juni 2007 - Sep. 2007
Organization development, Head of Performance management
Allianz - Slovenska poistovna, a.s.
Creating managerial reporting (daily, monthly, quarterly). Business process management. Building up a company-wide innovation system.
1 Jahr und 1 Monat, Juni 2006 - Juni 2007
Head of Clients and Processing centre
Poštová banka, a.s.
Complete end-to-end customer process operations. Client account management, inbound call centre, debt collection, loan approval process, complaignt management. Leading 100+ employees team.
1 Jahr und 2 Monate, Juni 2005 - Juli 2006
Head of Basel II Rating redesign team
Poštová banka, a.s.
Thorough redesign of the corporate clients rating (loan approval process) to meet Basel II standards. Expertise in risk management.
2 Jahre und 10 Monate, Juli 2001 - Apr. 2004
Industrial Security analyst
National security Authority Slovakia (Národný bezpečnostný úrad)
Ausbildung von Filip Vitek
4 Jahre und 10 Monate, Sep. 2000 - Juni 2005
Finance
Comenius University in Bratislava
- Financial management - Financial derivatives - Planning & Controlling - Accounting & GAP Accounting
4 Jahre und 10 Monate, Sep. 2000 - Juni 2005
Strategic management
Comenius University in Bratislava
- Strategic planning & Analysis - Merges & Acquisitions - Business process management - Reengineering
Sprachen
Englisch
Fließend
Deutsch
Gut
Tschechisch
Fließend
Spanisch
Grundlagen
Polnisch
Grundlagen
Slovak
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