Basic

Filip Vitek

Angestellt, Director Data Science, TeamViewer GmbH

Berlin, Deutschland

Skills

Leadership
Big Data Analytics
Web Crawling
Strategy
Marketing
NoSQL
Data Mining / Data Warehouse
Apache Hive
Hadoop
Business Intelligence
Customer Relationship Management
Customer segmentation
Six Sigma
R
Python
CRM Systems
Analytics
SQL
MSSQL
RDMS
Finance
Reporting
DWH
Retail Banking
Insurance
Life insurance
Non-life insurance
Healthcare IT
Retailing
Omnichannel
HTML
Change Management
Management consulting
Risk Management
IT Delivery-Management
Customer service
Customer Retention
Customer Acquisition
Delphi
Segment Marketing
Forecasting
SPSS
MS Office
SAS-Software
Spark

Timeline

Professional experience for Filip Vitek

  • Current , since Sep 2017

    Director Data Science

    TeamViewer GmbH

  • 2 years and 8 months, Jan 2015 - Aug 2017

    Head of CRM & BigData

    mediworx software solutions

    Initializing unique CRM challenge in brand new industry. Building CRM backbone for Health care group (including Insurer, chain of Pharmacies, chain of Polyclinics and Hospitals). Establishing operative CRM processes, building data warehouses, launching direct marketing arms of sales. Understand behavior patterns of clients, segment portfolios, steer value proposition for selected segments. Launch cutting edge servicing and promotion tools. Identify Big Data opportunities.

  • 2 years and 1 month, Jan 2013 - Jan 2015

    Head of Customer Value management

    Sberbank Slovakia

    Launching CRM unit from scratch. Screening customer portfolio for insights, identifying proxies for segment belonging, mining the former clients for win-back potential. Supporting X-sell and UP-sell initiatives, tripling the direct marketing revenue in 12 months. Matching bank positioning to segments, defining detailed value preposition for segments. Designing Customer Experience, measuring it across variety of touch-points.

  • 5 years and 5 months, Sep 2007 - Jan 2013

    Director of Customer relationship management (& Strategy)

    Allianz - Slovenska poistovna, a.s.

    Launching & creating CRM for leading composite insurer. Creating data-mining unit. Building campaign management tool & strategy with significant impact on revenues. Enabling modern digital customer interaction platforms.

  • 4 months, Jun 2007 - Sep 2007

    Organization development, Head of Performance management

    Allianz - Slovenska poistovna, a.s.

    Creating managerial reporting (daily, monthly, quarterly). Business process management. Building up a company-wide innovation system.

  • 1 year and 1 month, Jun 2006 - Jun 2007

    Head of Clients and Processing centre

    Poštová banka, a.s.

    Complete end-to-end customer process operations. Client account management, inbound call centre, debt collection, loan approval process, complaignt management. Leading 100+ employees team.

  • 1 year and 2 months, Jun 2005 - Jul 2006

    Head of Basel II Rating redesign team

    Poštová banka, a.s.

    Thorough redesign of the corporate clients rating (loan approval process) to meet Basel II standards. Expertise in risk management.

  • 2 years and 10 months, Jul 2001 - Apr 2004

    Industrial Security analyst

    National security Authority Slovakia (Národný bezpečnostný úrad)

Educational background for Filip Vitek

  • 4 years and 10 months, Sep 2000 - Jun 2005

    Finance

    Comenius University in Bratislava

    - Financial management - Financial derivatives - Planning & Controlling - Accounting & GAP Accounting

  • 4 years and 10 months, Sep 2000 - Jun 2005

    Strategic management

    Comenius University in Bratislava

    - Strategic planning & Analysis - Merges & Acquisitions - Business process management - Reengineering

Languages

  • English

    Fluent

  • German

    Intermediate

  • Czech

    Fluent

  • Spanish

    Basic

  • Polish

    Basic

  • Slovak

    -

Wants

Speaker af conferences
Know-how exchange
Blogger (www.etrend.sk/filip-vitek/ )
Building CRM & BigData innovations (contact me if interested)

Interests

Books
Skiing
Swimming
Hiking
Music

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