Filip Vitek
Angestellt, Director Data Science, TeamViewer GmbH
Berlin, Germany
Timeline
Professional experience for Filip Vitek
2 years and 8 months, Jan 2015 - Aug 2017
Head of CRM & BigData
mediworx software solutions
Initializing unique CRM challenge in brand new industry. Building CRM backbone for Health care group (including Insurer, chain of Pharmacies, chain of Polyclinics and Hospitals). Establishing operative CRM processes, building data warehouses, launching direct marketing arms of sales. Understand behavior patterns of clients, segment portfolios, steer value proposition for selected segments. Launch cutting edge servicing and promotion tools. Identify Big Data opportunities.
2 years and 1 month, Jan 2013 - Jan 2015
Head of Customer Value management
Sberbank Slovakia
Launching CRM unit from scratch. Screening customer portfolio for insights, identifying proxies for segment belonging, mining the former clients for win-back potential. Supporting X-sell and UP-sell initiatives, tripling the direct marketing revenue in 12 months. Matching bank positioning to segments, defining detailed value preposition for segments. Designing Customer Experience, measuring it across variety of touch-points.
5 years and 5 months, Sep 2007 - Jan 2013
Director of Customer relationship management (& Strategy)
Allianz - Slovenska poistovna, a.s.
Launching & creating CRM for leading composite insurer. Creating data-mining unit. Building campaign management tool & strategy with significant impact on revenues. Enabling modern digital customer interaction platforms.
4 months, Jun 2007 - Sep 2007
Organization development, Head of Performance management
Allianz - Slovenska poistovna, a.s.
Creating managerial reporting (daily, monthly, quarterly). Business process management. Building up a company-wide innovation system.
1 year and 1 month, Jun 2006 - Jun 2007
Head of Clients and Processing centre
Poštová banka, a.s.
Complete end-to-end customer process operations. Client account management, inbound call centre, debt collection, loan approval process, complaignt management. Leading 100+ employees team.
1 year and 2 months, Jun 2005 - Jul 2006
Head of Basel II Rating redesign team
Poštová banka, a.s.
Thorough redesign of the corporate clients rating (loan approval process) to meet Basel II standards. Expertise in risk management.
2 years and 10 months, Jul 2001 - Apr 2004
Industrial Security analyst
National security Authority Slovakia (Národný bezpečnostný úrad)
Educational background for Filip Vitek
4 years and 10 months, Sep 2000 - Jun 2005
Finance
Comenius University in Bratislava
- Financial management - Financial derivatives - Planning & Controlling - Accounting & GAP Accounting
4 years and 10 months, Sep 2000 - Jun 2005
Strategic management
Comenius University in Bratislava
- Strategic planning & Analysis - Merges & Acquisitions - Business process management - Reengineering
Languages
English
Fluent
German
Intermediate
Czech
Fluent
Spanish
Basic
Polish
Basic
Slovak
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