Francesca Deias

Payroll Digital HR Tools HR-Softwares & People Analytics German employment law & modern Business Partnering

As Sales Administrator, I independently supported customers throughout the sales process, from communication and negotiation to complaint handling. I coordinated purchasing with international suppliers, managed ERP and inventory systems (Sage), and handled preparatory accounting. My role included onboarding and training new employees, providing executive assistance, and collaborating with IT to optimize processes. I also initiated digital workflows to enhance efficiency and sustainability.

As Customer Service Agent, I managed B2C communication via phone and email with a strong focus on support and empathy. I independently processed goods receipts, including customs clearance for international music labels, ensuring smooth administration and organization. Additionally, I contributed to social media content creation, supporting customer retention, complaint management, and strengthening brand loyalty.

As Sales Agent at Fixemer Logistics, I was responsible for customer acquisition and phone support in international markets including Italy, Austria, and Switzerland, demonstrating strong sales skills, intercultural communication, and language proficiency. I also managed B2B client relationships, focusing on service orientation and negotiation to strengthen partnerships and ensure long-term customer satisfaction