Gennadiy Grinyov

Creating a private investment startup. Full product documentation: Roadmaps, Product Concepts, Wireframing, User Stories, Specifications, Product Blueprints. Scrum framework with modified events. Assembling the development team, control of recruitment. Operations and development management. Market and competitor analysis, product benchmarking. Marketing strategy (customer profiles, geographic regions, SEO analysis of the niche).

Operations management of both product and company itself. Piloting company’s performance and overseeing employee productivity. Setting and translating corporate culture. I shaped, led and motivated a team of 60 people. In control of tactical and operational planning of the project’s work (OKR). Capital investment management. Economic modelling of the company’s progress and P&L forecasts. Compiling budgeting for key portfolio products, overseeing general budgeting of the project. Acting CMO.

NDA project. Complex responsibilities of Product Director and Product Owner for high-priority products within the portfolio. Creation of workflow and organizational structure of the company. I organized Scrum framework with classic events and adapted artifacts. Defining the vision for products within the portfolio. Directly managing the teams of Product Managers, Development and e-commerce websites Production Depts.

In charge of developing and maintaining KYC (Payment Authorization) policy for the Company. Assessing current and potential payment risks. Setting up and improving Fraud Prevention System (procedures and software mechanisms) and corresponding trainings of Customer Care agents. Dealing with cases of Fraud. Directing communication with Payment Processors in regards to fraud-prevention measures.

In charge of operational management of the performance of the Customer Support team (60-80 people). Creating and regulating KPIs for the Customer Support. Perpetuating and maintaining the Service Vision of the company. Led numerous trainings for the team’s development. Gradual implementation of regulation changes for the team – total of communications missed by the Customer Care Dept decreased from ~50% to ~4% with no losses in operational workload control.

Communication with native English speakers via phone, chat and email. Processing and delivering the final product for customers, dispatching the progress of the order with executing specialists.