Georgina Gustav

• Developed and implemented various marketing and sales strategies • Implemented efficient but low-cost promotion campaigns to raise brand awareness • Designed internal procedures for daily operations of the company. • Prepared business proposals and sales presentations to potential clients • Identified new market segments and developed strategies to reach them. • Developing and updating a database of current corporate customers

•To improve Search engine optimization of the resort by actively engaging into digital platform through website and social media •Supervision of day to day operations of the resort by planning staff rosters and prepare payroll. •To take care of the resort’s social media pages and keep them updated. •Handling queries and complains by making call back to customers regarding the type of service.

• Identified new markets and developed strategies to reach them • Ensured profit maximization targets are exceeded by revenue and asset growth. • Successful grew the branch customer base from 0-1000+ active customers. • Prepared and delivered consultative sales presentations to customers • Monitored customer preferences to determine the focus of sales efforts • Participating in various marketing activities to meet sales targets • Implementing lock-in customer retention strategies.

•Supervise the day-to-day operation of fast jet Customer service process by handling all inbound, outbound calls and emails as per agreed SLA. •Supervise the telephone procedures and customer service standards. •Monitoring workflow and running Daily and half hourly reports. •Actively participating in performance appraisals for Customer Service Representatives. •Training new team members and equip them with the right knowledge for aviation call center process.

• Promptly responding to inquiries from customers through inbound calls and Emails. • Establishing rapport with customer and identify their needs and wants. • Explaining possible solutions and ensuring clients feel supported and value • Referring customers with unresolved queries to the Back Office Supervisor • Actively following up on escalated issues to ensure that customer queries are resolved o time • Making outbound follow-up calls to and actively converting leaads into sales