Georgina Gustav

• Ensured highest customer satisfaction and loyalty. • Prepared, negotiated won major tenders for the business. • Implemented sales strategies and met sales targets, • Analyzed and monitored sales performance for entire the sales department. • Slashed 40% costs of sales activities by encouraging tele sales and cold calling. • Ensured clients acquisition and clients retention is achieved consistently. • Ensured Customer Queries and Complaints are handles within the agreed Service Level.

• Developed and implemented various marketing and sales strategies • Implemented efficient but low-cost promotion campaigns to raise brand awareness • Designed internal procedures for daily operations of the company. • Prepared business proposals and sales presentations to potential clients • Identified new market segments and developed strategies to reach them. • Developing and updating a database of current corporate customers

• Identified new markets and developed strategies to reach them • Ensured profit maximization targets are exceeded by revenue and asset growth. • Successful grew the branch customer base from 0-1000+ active customers. • Prepared and delivered consultative sales presentations to customers • Monitored customer preferences to determine the focus of sales efforts • Participating in various marketing activities to meet sales targets • Implementing lock-in customer retention strategies.

• Identified new markets and developed strategies to reach them • Ensured profit maximization targets are exceeded by revenue and asset growth. • Successful grew the branch customer base from 0-1000+ active customers. • Prepared and delivered consultative sales presentations to customers • Monitored customer preferences to determine the focus of sales efforts • Participating in various marketing activities to meet sales targets • Implementing lock-in customer retention strategies

• Promptly responding to inquiries from customers through inbound calls and Emails. • Establishing rapport with customer and identify their needs and wants. • Explaining possible solutions and ensuring clients feel supported and value • Referring customers with unresolved queries to the Back Office Supervisor • Actively following up on escalated issues to ensure that customer queries are resolved o time • Making outbound follow-up calls to and actively converting leaads into sales