Gert Koolma

Account Managment, Consultant for Online Distribution, RVNG, CRS, Mobile Solutions, Internet Booking Engines, E-Marketing services, Sales, Strategic Analyses, GDS, etc.

Sales consultant for Pegasus Solutions in EMEA & ASPAC, Online Distribution, RezView NG CRS, Mobile solutions, Internet Booking Engines, E-Marketing services, commission handling services, etc.

Providing daily (operational) support to the Franchise hotels in Germany & Central Europe. Monitoring of standards and corporate identity. Pre- opening of newly acquired hotels and implementation of the brand. Conduct of contract negotiations. Submission of onsite hotel audits. Advising general managers , Interface between the franchisees and the Louvre Hotels Group headquarter/ senior management.

Job activities: Technical representative and consultant for dedicated hosted hotel chains in the EAME region. Organize and scheduling maintenances and upgrades on the customers environment. Monthly service review meetings with the customers. Report the Service Level Agreements to the customers. Payment Card Industry Data Security Standards (PCI DSS) Project Leader. HpBAC performance monitoring specialist. Oracle Database administration.

Setting up the support department for our retail customers. Establish support guidelines and policies. Translate user manuals. Order hardware and organize the shipment/ delivery. Plan the installation. Organize the yearly fair. Visiting customers. Sales and after sales.

Processing Hewlett Packard (Hp) hardware orders out of the EAME region. Purchase the Hp hardware. Establish invoices for the delivered hardware. Coordination of the delivery dates together with the customer, project manager and local Micros- Fidelio offices. Create quotes. Create shipping documents. Establish monthly reports and stocktaking.

Supervise the service team during daily business and special events and caterings up to 1200 people. Establish service schedules. Serve guests during daily business, breakfast and special events. Organize mise en place for daily business and caterings. Train service employees and trainees. Purchase soft drinks, beer, wines and spirits. Establish monthly reports and stocktaking. Organize F&B specials. Accept guest reservations for small events. Daily account settlement.

Job activities: Shift leader. Restaurant Manager on Duty. Serve guest. Barkeeper. Take care of guest during big events up to 450 people. Train service employees and trainees. Give job training to new employees. Program the cashier system. Daily account settlement. Purchase soft drinks, beer, wines and spirits. Help to create service schedules. Organize F&B specials. Monthly stocktaking

Job activities: Responsible for the beverage buffet and monthly stocktaking. Maintain glass, cutlery, silver and china stock and purchase replacement. Manage mise en place for daily business and conferences and caterings up to 500 people. Give job training to new employees and trainees. Contact person for 3rd party employees like stewarding company. Purchase and manage cleaning utilities. Manage the machines of the stewarding department. Manage the stocks. Purchase soft drinks, beer, wines and spirits.

Traineeship in the following departments: Housekeeping: Substitute the house keeping manager during holidays and absence. Yearly stocktaking. Accounting department: Controlling daily settlements of all departments. Controlling of account receivables. Controlling of Credit Card revenue. Send reminders to the debtors. Substitute the account manager during holidays and absence. Reception and reservation department: Check in and checkout of hotel guests. Daily settlement, reservations