Giannangelo De Paolis

- Workflow processes analysis and evaluation for optimising workflow and Company organization - Management of Supply Chain, Call Center, Purchasing, Planning áreas. - Management and coordination team Call Center and Logistics. - Project leader: development projects IT (ERP/ KPI’s / Planning /E-Commerce).

Workflow processes analysis and evaluation for optimising workflow and Company organization. 360° Supply Chain Management, Project Management, Logistics, IT Implementation, Trade Negotiations with third parties. Supervisor on:Purchasing, Demand Planning , Customer Service, Logistics and Warehouse management.

Over my responsibility as Head of Supply Chain: • Developing strategy, tactics, sales plans and profit targets. • Delivering sales by developing relationships with retail partners. • Identifying and reporting on business opportunities in target markets • Taking responsibility for profit and loss • Achieving targets for revenue, profitability and sales growth

Member of Management team.
Co-driver of business development and decisions. 

Functional Competencies in Supply Chain Management, Project Management, System Implementation, Supply Chain organization Integration, physical Logistics, 3rd party contract negotiation, strategic distribution network modeling, distribution and demand planning, Customer service & credit Management.

Purpose of the role: Managing WE customer service department. • Leads and manages Western European (WE) customer service team capable of supporting BU’s sales targets with high quality, cost effective service • Ensures consistent operating procedures in Western Europe • Coordination of handling and responses to all WE customer inquiries • Coordination of credit management • Management of customer complaints • Management of customer data management • Cross Business Field projects allocated to custo

My team work on : - order management(sales and purchasing) - complaint management - credit control - pricing and masterdata - logistic management - stock management - license control From September Local Tade Compliance Officer. During this year I was responsible for different projects : • Implementation in Italy of iScala as the operating system in all its phases • KPI reporting system improvement • Optimisation of the processes between Sales and Customer Service & Logistics • definitio

Responsible for Downstream Area for Professional and Cosmetic Retail Division. Countryspeaker for all business divisions on Order to Cash process in SAP: Representative for Italy in international meetings where the Company decides the changes / process innovation My team work on: - order process - complaint process - logistic area concerning delivery forecast and check on delivery status - Pricing e Masterdata for both Divisions - Development and maintenance of EDI and JIT projects. - Division