Gretel Huang

-Providing interpreting and translation services in a culturally sensitive manner in order to facilitate communication - Providing clients business solutions - Providing personal career consulting service - Serving as a culturally sensitive liaison - Making communication possible across language barriers while maintaining client confidentiality. - Achieving a high level of quality, productivity and service. - Capturing intended implications and nuances of the text

- Identifying, analyzing and evaluating opportunities for business process improvements/efficiency -Defining, articulating and documenting the requirements for process changes - Translating requirements into effective and efficient business solutions that conform to best practices - Working in conjunction with managers/supervisors of all functional areas in order to affect continuous improvement measures. - Managing and encouraging cost savings efforts at the plants - Maximizing efforts towards productivity

- Receiving and processing UK visa application - Using cutting-edge technology to obtain visa applicants' bio information - Ensuring the confidentiality and security of all information as well as supporting the integrity of databases and sensitive reports - Performing other duties as assigned

- Trainer for customer interaction solutions - Facilitating customer service training in hotels, call centers, companies, colleges and seminars as well as airport personnel. - Providing feedback, ideas and suggestions for improvement on trainees' service skills and performance. - Delivering materials and tools that ensure trainees having skills on dealing with various situation for customer service. - Giving a flexible training material based on client needs and industry background

- Providing multilingual service to passengers - Responding to passengers' questions or concerns in an attentive, friendly, courteous and service-oriented manner. - Ensuring passengers' satisfaction 100% of the service - Meeting the ultimate service standards - Answering passengers' questions and offering information as well as assistance - Assisting passengers efficiently, courteously and professionally - Communicating with other departments and airlines to fulfill passengers' needs