Gurpreet Kaur

Bearbeitung von Kundenanfragen per Telefon und E-Mail, professionelle Fallbearbeitung sowie Auftragsannahme, -erfassung und -nachverfolgung. Bearbeitung von Reklamationen, Retouren und Speditionsreklamationen. Erstellung von Gutschriften, Stornos und Nachbelastungen. Pflege von Kunden-, Artikel- und Stammdaten. Enge Zusammenarbeit mit Vertrieb, Geschäftsleitung und Logistik sowie Sicherstellung einer hohen Servicequalität und Kundenzufriedenheit.

- To provide information flow between school management and the parent network(PN) board - To prepare PN budget along with the board members - Chair Board meetings - Plan and lead all the school events along with the school director - Take feedback if any from parents and communicate to school for necessary actions

- Building and maintaining relationships with existing and prospective clients to encourage new business relations - Create and implement sales plan to penetrate in target markets - Responsible for acquisition of new clients - Ensuring the on-target delivery in line with service level agreements - Working collaboratively with the internal team to ensure implementation of marketing strategies for continuous process improvement - Understanding the competition and market trends

- Handling the entire services portfolio ( AMC, FMS, Audits, Migration & Implementation activities ) PAN India and managing execution of day to day operations for the business line - Responsible for achieving annual services target - Ensuring compliance to service level agreements mutually agreed with client - Working closely with OEMs for new services offerings - Responsible for timely renewal of AMCs as part of contract management

- Planing training on soft skills and behavioural aspects for increased business growth of clients - Interface with existing strategic customers to increase performance and growth - Identify and develop new customers for services - Identify marketing opportunities - Promote positive relations with partners & vendors

- Planning & organizing wide range of training activities based on organization’s needs - Ensuring effective planning and organizing induction program for new recruits - Maintaining training records for all employees and compiling reports and statistics for review by managers - Preparing training budget for the year - Measure both the effectiveness of the training and the impact on the productivity of the employees

- Driving sales and business with focus on achieving predefined sales target and growth - Strengthening strong business relationships and maintaining cordial relations with customers to sustain the profitability of the business - Maximising customer satisfaction level by on time delivery, monitoring customer complaints , and handling customer grievances. - Developing and managing strategic partnerships to grow business