Harsh Natali

Led a dynamic team of order pickers and riders, ensuring efficient operations and high delivery standards. Responsible for service quality, productivity, and safety compliance. Managed warehouse activities like inventory control, order picking, and inbound logistics to optimise performance. Conducted fleet checks for equipment readiness and safety compliance. Assisted the branch manager in facilitating smooth, accurate deliveries with quick turnaround times.

Oversaw end-to-end warehouse operations, including inventory management, order fulfilment, and last-mile deliveries. Optimised operational productivity by 15% through improved storage layout and the implementation of efficient SOPs for picking, packing, and sorting. Collaborated cross-functionally to enhance delivery performance and reduce order errors, working closely with the shift and delivery teams. Played a key role in identifying bottlenecks and improving workflows to streamline operations.

Assisted in daily kitchen operations, including food preparation, cooking, and maintaining hygiene standards. Supported the team to ensure timely and efficient service during peak hours in a fast-paced environment. Contributed to maintaining a clean and organised kitchen space, ensuring safety and regulatory compliance.

Monitored incoming and outgoing shipments, ensuring accurate handling and timely processing. Organised stockrooms by sorting incoming shipments and determining the placement of products. Prepared products for shipment, verifying the exact quantity and type of items before loading and dispatch.

Analysed & managed large-scale data entry operations, ensuring 100% accuracy using Microsoft Excel & SQL. Led internship programs, training 5+ batches of interns on business operations, Excel, and data management. Spearheaded process improvements, streamlining logistics coordination and project execution. Mentored team members in data analytics, reporting, and efficiency techniques.

Boosted customer retention by 20% through CRM implementation for sales and tracking. Managed inventory control and procurement, reducing excess inventory by 15%. Negotiated supplier agreements, improving procurement processes and cutting costs. Trained and mentored 5+ employees, establishing programs that enhanced team performance.