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Hussein Shalan

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Angestellt, IT Consultant, CANCOM
Abschluss: Bachelor, Ain Shams University Faculty of Languages
Köln, Germany

Skills

Timeline

Professional experience for Hussein Shalan

  • Current 6 years and 2 months, since Jan 2019

    IT Consultant

    CANCOM
  • 1 year and 3 months, Nov 2017 - Jan 2019

    IT Consultant

    Axians Deutschland

    -Fehleranalyse und -behebung in komplexen Umgebungen (Incident und Problem Management. -Erfüllung von Wartungsverträgen wie Patching, updates etc. per Remote-Einwahl -Administration sowie die Implementierung von IBM Power-Systemen in Kundenumgebungen -Sicherstellung des reibungslosen Betriebes der Kundensysteme

  • 3 years and 5 months, Jul 2014 - Nov 2017

    AIX Support Spezialist (AIX SYSTEM Administrator)

    IBM Deutschland GmbH

    o Technischer Ansprechpartner für Kunden in EMEA und der DACH Region auf Deutsch und Englisch. o Verantwortlich für ein Vorort AIX SW Support & Administration Projekt bei Volkswagen FS in Braunschweig (von 01.06.2016 bis 31.10.2017) o Debuggen und Fehleranalyse z.B Snap Analyse und Störungsbeseitigung. o Logs Monitoring und Fehler-Tracking o Installation o Konfiguration o Migration o Upgrade o Security o Performance und Tuning o System Error Handling

  • 1 year and 3 months, May 2013 - Jul 2014

    Support Center Engineer

    Orange Business Services

    Responsible for AVAYA Change Management Desk inquiries from AUDI employees in Germany. Responsible for implementing the massive movements inside AUDI premises with Field Engineers. Document all troubleshooting and incident management actions via the electronic incident management system in a timely manner.

  • 9 months, Sep 2012 - May 2013

    IT Desktop Administrator

    Sykes Enterprises

    Provides Desktop and End User Support to ensure accessibility of client tools and applications. Responsible for incident identification and resolution for level I issues. Responsible for supporting all facets of server administration (logins, passwords, etc.) Assist and act as remote hands and eyes while troubleshooting issues with remote engineers.

  • 2 years and 5 months, May 2010 - Sep 2012

    German Speaking Technical Support Specialist- 2nd level Team

    Sykes Enterprises

    Handling Customers Inbound calls. Handling advanced technical Inquiries from 1st level agents. Handling Customers Complains. Providing constant and continuous technical & Non- technical updates with training materials for the whole account.

  • 5 months, Apr 2009 - Aug 2009

    Junior Software Tester

    SQS Group

    Selbstständiges Testen neuer Funktionalitäten unserer Software inklusive der Konzeption von Testfällen und Testplänen sowie der Dokumentation durchgeführter Tests in einem Testmanagementsystem Unterstützung bei der Konzeption von Funktionen und deren Implementierung in die automatische Testumgebung Mitarbeit bei der Qualitätssicherung durch die Wartung automatischer Tests

Educational background for Hussein Shalan

  • 7 months, Sep 2012 - Mar 2013

    German Language

    Goethe Institute

    German Language

  • 4 years and 1 month, May 2004 - May 2008

    Germanistik

    Ain Shams University Faculty of Languages

    German Language

Languages

  • English

    Fluent

  • German

    Fluent

  • Arabic

    First language

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