
Hussein Shalan
Skills
Timeline
Professional experience for Hussein Shalan
-Fehleranalyse und -behebung in komplexen Umgebungen (Incident und Problem Management. -Erfüllung von Wartungsverträgen wie Patching, updates etc. per Remote-Einwahl -Administration sowie die Implementierung von IBM Power-Systemen in Kundenumgebungen -Sicherstellung des reibungslosen Betriebes der Kundensysteme
- 3 years and 5 months, Jul 2014 - Nov 2017IBM Deutschland GmbH
AIX Support Spezialist (AIX SYSTEM Administrator)
o Technischer Ansprechpartner für Kunden in EMEA und der DACH Region auf Deutsch und Englisch. o Verantwortlich für ein Vorort AIX SW Support & Administration Projekt bei Volkswagen FS in Braunschweig (von 01.06.2016 bis 31.10.2017) o Debuggen und Fehleranalyse z.B Snap Analyse und Störungsbeseitigung. o Logs Monitoring und Fehler-Tracking o Installation o Konfiguration o Migration o Upgrade o Security o Performance und Tuning o System Error Handling
- 1 year and 3 months, May 2013 - Jul 2014
Support Center Engineer
Orange Business Services
Responsible for AVAYA Change Management Desk inquiries from AUDI employees in Germany. Responsible for implementing the massive movements inside AUDI premises with Field Engineers. Document all troubleshooting and incident management actions via the electronic incident management system in a timely manner.
Provides Desktop and End User Support to ensure accessibility of client tools and applications. Responsible for incident identification and resolution for level I issues. Responsible for supporting all facets of server administration (logins, passwords, etc.) Assist and act as remote hands and eyes while troubleshooting issues with remote engineers.
- 2 years and 5 months, May 2010 - Sep 2012Sykes Enterprises
German Speaking Technical Support Specialist- 2nd level Team
Handling Customers Inbound calls. Handling advanced technical Inquiries from 1st level agents. Handling Customers Complains. Providing constant and continuous technical & Non- technical updates with training materials for the whole account.
- 5 months, Apr 2009 - Aug 2009
Junior Software Tester
SQS Group
Selbstständiges Testen neuer Funktionalitäten unserer Software inklusive der Konzeption von Testfällen und Testplänen sowie der Dokumentation durchgeführter Tests in einem Testmanagementsystem Unterstützung bei der Konzeption von Funktionen und deren Implementierung in die automatische Testumgebung Mitarbeit bei der Qualitätssicherung durch die Wartung automatischer Tests
Educational background for Hussein Shalan
- 7 months, Sep 2012 - Mar 2013
German Language
Goethe Institute
German Language
- 4 years and 1 month, May 2004 - May 2008
Germanistik
Ain Shams University Faculty of Languages
German Language
Languages
English
Fluent
German
Fluent
Arabic
First language
XING members with similar profiles
XING – The jobs network
Over 1 million jobs
Find just the right job for you on XING.
Job offers just for you
Get found by employers and over 20,000 recruiters.
22 million members
Connect with new people and gather inspiration to boost your working life.
Free membership
Basic membership is free, but the opportunities are priceless.