IOANNA PAPANDRIKOPOULOU

Responsible for the day-to-day management of a hotel and my staff. Having commercial accountability for budgeting and financial management, planning, organising and directing all hotel services, including front-of-house (reception, concierge, reservations), food and beverage operations, and housekeeping. While taking a strategic overview and planning ahead to maximise profits. Business and people management are equally important elements.

Meeting or exceeding planned objectives for revenue and profit, and ensuring guest satisfaction and product quality standards. Assists the General manager to control all areas of the hotel by achieving a friendly atmosphere of superior guest service and product quality. Provides exemplary performance for staff to follow. Ensures hotel staff is trained in financial control procedures for cash, vouchers, inventories and receivables, and that these procedures are regularly followed.

Participated in resolving customer services problems and reported them to the supervisor Proceed with check-in and check-out procedures Handle and control payments towards the company Balanced audit and closing procedures of all hotel’s departments

Balancing audit with minimal errors Handling arrivals, departures and guest questions and complaints

Balancing audit with minimal errors and handled care line telephone calls and complaints. Handling arrivals, departures, guest questions and complaints. Delivering friendly, efficient customer service and create a warm and welcoming atmosphere for all guests.

Compile daily wage and revenue statistics for the Lodging Department to aid it in maintaining budget Post room charges and verify all charges by other departments were posted correctly

Answering telephone and greeted visitors to the office; responded to inquiries regarding the reservation process and available amenities Participated in resolving customer services problems and reported them to the supervisor Processed invoices, receipts and confirmation letters; maintained updated account receivable/collections files on outstanding charges; makes daily deposits of all revenue received.

Assisted with orders and guest relations Handled telephones messages and check– in, check–out procedures

Human Resources, IT Lessons (Basic Level)