Ifedayo Giwa

At IROCK Travel and Tourism, I didn’t just manage travel — I crafted experiences. I led a high-performing team in delivering tailored travel solutions for clients across the UAE & beyond. From visa processing and luxury holiday packages to group tours, medical tourism, and events — I made sure every journey was seamless, personal, and unforgettable. Planned & executed high-profile events — from corporate retreats to destination celebrations — handling logistics, vendor management, & guest experiences.

Delivered exceptional customer service for retail and corporate clients, managing inquiries and bookings through various channels. • Organized comprehensive travel packages, including visas, flights, accommodations, and tours for both individuals and groups. • Negotiated with suppliers to secure competitive rates, enhancing profitability and customer satisfaction. • Proficiency in the use of various travel reservation systems for tickets booking, attraction tickets and hotel reservations

I successfully facilitated memorable travel experiences for guests at Grand Central Hotel Dubai through my role as a Travel Desk Consultant. • Promoted and sold various excursions, resulting in increased guest engagement and satisfaction. • Managed daily reporting and record-keeping, enhancing operational efficiency and accountability. • Coordinated with operations departments, tour operators, supplier and vendors to deliver seamless guest experiences.

•Assisted the banquet to their tables and and answered all their questions about the food and the event •Consistently delivered customer services to the highest standards and in the most professional manner Displayed professionalism at all time • Displayed food, checked and record the food temperatures according to the standard •Used extensive knowledge of the food and catering industry to ensured customer’s needs and requests were met in full, whilst at the same time maintained a hygienic food service.

In this role I was tasked with day-to-day operational strategy and sales activities where I dealt directly with vendors and customers. Achieving profitable growth in sales revenue through positive planning, development and management of sales personnel and generating new leads, In general terms, I also dealt with a full spectrum of customer related issues and followed up with customers feedback

I consistently met or exceeded sales targets through implementation of effective sales strategies and demonstrated product knowledge and success in upselling, cross selling and implementation of key business initiatives. I acquired a strong aptitudes for delivering successful customer service, stock loss preventative measures, back office operation, merchandising as well as POS operation. I provided administrative support and as well as conducted market research analysis, banking and cash up procedures,

I functioned for brands and I was tasked with delivering a range of cosmetic products and perfumes using successful consultative sales strategies as well as advised clients and responded to individual customer preferences whilst at the same time cross-selling and up-selling cosmetics product I delivered great visual merchandising for products and prevented product damages. In general terms, I sold cosmetic and fragrance products to customers and consistently closed sales successfully

My course of studies in summary is all about the relationship between The employers and the employees. From Human Resources to conflict and conflict resolutions.