Ilia Weber

Leading a team of developers accountable for supporting the 'Trade Processing Applications' within the organization. Managing a rotating team of six members, overseeing their support duties on a weekly basis. Accountable for SL3 stream in Jira, gave priority and assigned resources to develop bug fixes. Prioritized critical cases based on their impact, urgency, and business needs. Conducted thorough incident follow-up, ensuring proper resolution and implementing preventive measures to minimize recurrences.

Leading a team of developers accountable for supporting the 'Trade Processing Applications' within the organization. Managing a rotating team of six members, overseeing their support duties on a weekly basis. Accountable for SL3 stream in Jira, gave priority and assigned resources to develop bug fixes. Prioritized critical cases based on their impact, urgency, and business needs. Conducted thorough incident follow-up, ensuring proper resolution and implementing preventive measures to minimize recurrences.

Founder of unique hybrid fashion brand. My responsibilities were: - Business Administration - Strategic decision making - Communication with suppliers and production - Collaboration with designers Unfortunately, due to world events, we had to close the business and re-locate to another country.

Working as L3 support for DACH, CEE, Russian and African markets Service of Hi-End and Mid-range Power servers. Providing support to customers remotely, analyzing logs, ordering spare parts, escalating to next level support if needed. Solved complex problems related to server hardware and ensure a high level of customer satisfaction. Perform technical troubleshooting and root cause analysis

Received a service calls from customers, informed field and front end engineers about service calls, provided support to logistics.