Ilia Weber
Angestellt, Software Support Lead, Deutsche Bank AG
Berlin, Deutschland
Über mich
Support Lead with a proven track record in troubleshooting, customer service, and team management. With a strong technical background and extensive experience in technical troubleshooting, I have successfully fostered positive stakeholder relationships while driving operational efficiency. Passionate about team management and optimizing business processes, I am now seeking opportunities to leverage my expertise in a leadership capacity. My greatest strength lies in decision making and effectively handling the consequences, be it favorable outcomes or challenges. I possess a strategic mindset and adopt a structured approach to problem-solving, ensuring that I navigate complexities with precision and deliver optimal solutions.
Werdegang
Berufserfahrung von Ilia Weber
Leading a team of developers accountable for supporting the 'Trade Processing Applications' within the organization. Managing a rotating team of six members, overseeing their support duties on a weekly basis. Accountable for SL3 stream in Jira, gave priority and assigned resources to develop bug fixes. Prioritized critical cases based on their impact, urgency, and business needs. Conducted thorough incident follow-up, ensuring proper resolution and implementing preventive measures to minimize recurrences.
Leading a team of developers accountable for supporting the 'Trade Processing Applications' within the organization. Managing a rotating team of six members, overseeing their support duties on a weekly basis. Accountable for SL3 stream in Jira, gave priority and assigned resources to develop bug fixes. Prioritized critical cases based on their impact, urgency, and business needs. Conducted thorough incident follow-up, ensuring proper resolution and implementing preventive measures to minimize recurrences.
1 Jahr, Mai 2021 - Apr. 2022
Co-Founder
HAKKI Wear
Founder of unique hybrid fashion brand. My responsibilities were: - Business Administration - Strategic decision making - Communication with suppliers and production - Collaboration with designers Unfortunately, due to world events, we had to close the business and re-locate to another country.
9 Jahre und 9 Monate, März 2012 - Nov. 2021
3rd Level Support Engineer
IBM
Working as L3 support for DACH, CEE, Russian and African markets Service of Hi-End and Mid-range Power servers. Providing support to customers remotely, analyzing logs, ordering spare parts, escalating to next level support if needed. Solved complex problems related to server hardware and ensure a high level of customer satisfaction. Perform technical troubleshooting and root cause analysis
1 Jahr und 10 Monate, Juni 2010 - März 2012
RRC/RMC Specialist
IBM
Received a service calls from customers, informed field and front end engineers about service calls, provided support to logistics.
Sprachen
Russisch
Muttersprache
Englisch
Fließend
Deutsch
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