Inmaculadad de Cara Alvarez

• Team Management ( 32 people) • SLAs and KPIs achievement . • Achievement of corporate agreements and regulations. • Daily reporting internal and external to project customer. • Siebel report and analyse. • Shifts, holidays and sickness coverage organisation. • Improvement of agent performance and correction of any poor quality development. • Team support with any system issue, manage solutions and alternatives. • Team motivation.

• Responsible for all customer inquiries and questions via telephone and email. • Provide excellent customer service at all times, customer satisfaction. • Enter data from customers into client software.

• LANGUAGES: Englsih and Spanish • OFFICE COORDINATION AND MANAGEMENT: o Office general management, administration, maintenance and development.Coordination for all the office Teams and support to Management. o Project manage any major office refurbishments. o General office wear and tear is managed and maintained. o Support to visiting staff and relocating staff. o Translation of documents and information for UK managem

Support with the pilot project and development of the Northgate Arinso Finance Centre in Granada. Office administration, maintenance and development; provisions and supplies; new facilities and requirements. Translation of company policies and recruitment documents. Staff selection and recruitment, human resources assistant. Reception coordination. Support for visitors. Working directly with the English head office, between English and Spanish.

Economy, Accounting & Financial Analyse, Management