Ioannis Savvidis

Develop and own the roadmap for building the capabilities to deliver best-in- class experiences; leverage technologies, processes, business standards and support from our wide network of BPOs and COEs. Program manage initiatives to transform the way in which we support and serve our Restaurant partners, leveraging and sharing experiences with Community Operations teams Manage the level of service we provide to our partners - often piloting and owning new initiatives that transform our support operations

-Global Advertiser Operations Development -Vendors Development -CRM Development (Salesforce) -Global Hotelier Care Development -Advertiser Relations Stakeholder Communication

My responsibilities include: -Hotel Relations Development -Stakeholder Communication -New Markets Development -Performance Reporting and Development/ KPIs -In-house CRM Strategy & Development

My responsibilities include: - Participation in the redesigning of the Hotel Relations team - Create global workflows and processes - CRM Program Management - Create global onboarding processes - Coordinate Sales & Marketing Activities, e.g.newsletter campaigns, events etc. - Performace Reporting and Development/ KPIs - Development of new markets

trivago GmbH is a travel metasearch engine focusing on hotels. The site compares prices for over 730,700 hotels from more than 200 booking sites, such as Expedia, Booking.com, and Priceline.com. My responsibilities included: - Present trivago's product to potential customers (via telephone and email) - Build up long term partnerships with hotel and travel related websites - Support the SEO team to improve visibility of trivago in Google rankings - Research of potential link partnerships

Nostra Europa GmbH is a furniture wholesaler based in Düsseldorf, Germany. Key clients are: restaurants, cafe-bars and casinos. My responsibilities included: - Monitor customer preferences to determine focus of sales efforts. - Determine price schedules and discount rates. - Review operational records and reports to project sales and determine profitability. - Direct, coordinate, and review activities in sales and service accounting and recordkeeping, and in receiving and shipping operations.

Metska Zoi & Co is an industrial packaging company, specialised in the chemical cleaning of barrels (plastic/ metallic) and IBC. Main areas of operating are: Greece, Cyprus, Skopia, Bulgaria and Turkey. My responsibilities included: - Ensuring the procuction's quality - Interact with the employees, prepare reports on the current condition of logistics, and decide on the next course of action - Determine the types of equipments needed to fulfill the organizational quality policy

Click to edit position descriptionMy start-up company "Ioannis Savvidis G.P." was a national wholesaler of DVDs and VHS, employing approximately 15 people. My responsibilities included: - Business plan concept, including financial analysis and managing daily operations - Negotiations with suppliers - Acquisition of new clients (Video Club Stores)

Anta Video Club, my family's business, was a Greek entertainment retailer, operating 10 stores in Northen Greece, which sold BlueRays, DVDs, VHS, audio cassettes, video games, and CDs. My responsibilities included: - Store business operations for three stores in Thessaloniki (Kassandrou, Ampelokipoi, Kalamaria) including P&L. - Recruiting, staff development and planning working schedule - Development and management of website/ e-commerce