Jagdish Lakhani

Generating Leads for and headhunting for Global IT Managers, Head of IT departments, International Private companies, etc in the GCC Region Extensive use of LinkedIn Sales navigator and websites such as Yello, dubizzle and personal contacts to generate leads Cold Calling and doing customer Service Calls for new and existing customers to generate business in GCC Market. Primarily making calls to sell custom applications and mobile applications in GCC Market.

Conducting Docsvault Software Demos to new customers via zoom meetings and selling Docsvault through the same Generating Leads for Global Outbound telesales for Government Administrative Clerks, International Private companies etc More specifically in US, Canada and Europe Region Cold Calling and doing customer Service Calls for new and existing customer to generate business globally Successfully closing the sale and transferring the account to the support team for after sales services

Calling inbound leads, existing leads and own source leads for up-selling and cross-selling FAB Credit Cards through telesales according to customer segmentation. Predominantly selling Etihad Guest Credit Cards along with other cards such as Al Futtaim Credit Cards and NBAD Credit cards to elite and upper-class customers. On convincing banking customers, doing an Etihad bureau check for preapproval of customer

Making outbound sales calls to convince existing and new customers to apply for Dunia top up loans and credit cards. Allocating a relationship officer to collect KYC documents, income documents and security post dated cheque from the customer to start the loan application procedure. Coordinating with underwriting and verification team to assign verification calls and approval calls for the customer. Create consolidation calls as and when required to remove existing delinquent customers from buckets.

Understanding and providing assistance in satisfying customer needs & queries about Products, prices and services Advising customers on product ranges best suited to their needs Achieving the sales target and focus on increasing sales by using advanced sales techniques Focusing on Up selling/ Cross selling Maintaining customer relationships in order to build long term brand loyalty Handling new launches, promotion of products and visual merchandising

Promptly greeting customers and servicing them according to their needs Understanding customer behavior and sell watches accordingly Maintaining highest standards of personal grooming. Proper utilization of communication skills to convince customers on product loyalty Undergoing training sessions on latest watch developments Maintaining Visual Merchandising norms as per industry standards

Marketing, consumer behaviour, communication skills, market research, quantitative techniques