James Woolwine

• Lead the creation and delivery of CT Summation’s software releases, which resulted in a dramatic increase in the number of releases; quality improvements; improved on-time delivery; and lower costs • Orchestrated the increase in the number of releases from 10 to over 50, which added functionality; improved customer satisfaction; and increased sales • Decreased software defects by 100% by installing a dynamic SDLC; improved QA processes; and by aligning the product management and project management

Engaged by HighWire Press, the digital publishing arm of Stanford University, to study company culture and recommend critical new improvements. • Implemented a major shift in the way the whole organization understands and uses customer input by creating and training a product management group and developing consistent product management practices that resulted in the alignment of customer product roadmap requests to HighWire's product roadmap; product features satisfying customer demand; and improved indus

Working across several functional groups including development, sales, training, documentation, technical support, product planning and finance and seven software products. • Defined and delivered new business processes, including a new PDLC, Pragmatic Marketing, and Agile, required to support software products, back office systems and general tools • Launched an innovative process for product ideation, evaluation, development and management, which improved customer approval rankings (Net Promoter Scores)

• Developed an IT governance model that aligned IT with the business that improved customer satisfaction and productivity • Reorganized and created a very high performing team that was fully integrated with the business. All IT staff functioned both as insurance and technical experts and were approached to answer business questions as often as technical ones • Decreased the IT budget by 30% through outsourcing and improved internal customer satisfaction by 100% by developing a staff that assisted users

• As one of the founding members, Chief Technical Officer and architect ran sales, marketing, and the off-shore software development. We created a program that allowed companies to manage their receivables and recover millions of dollars in unpaid bills. • Helped secure funding and customers.

• Led the west region that went from no reviews to $4 million by identifying and recruiting a team of world class performance engineers that were engaged at major client sites throughout the west, and hired a sales team that sold consulting services and generated business that allowed the engineers to stay 80% utilized.

Lead the North American SAP sales team, with nearly $1 Billion in sales. Responsible for creating new business opportunities, as well as keeping and expanding current clients.

As the IT manager, negotiated contracts, managed a staff of eight people including programmers, managed the operations budget, evaluated personnel, and set priorities. Advised upper management on all computer related decisions.

Designed programming solutions for sales, manufacturing, payroll, freight, finance and administrative departments and developed a PC based distribution tracking solution.

Developed a Computer Science program; taught BASIC programming, Psychology, English, and History.

Secondary Education

Psychology Major; Literature Minor