Jana Hanzelyova

Management of the Customers and Vendors Master Data Record SAP Wave Roll-out of the Master Data Mgmt. - active collaboration VAT ID Verification of the validity Quality evaluation and analysis of the existing MDM data including Duplicate check Block & Unblock of the Customers and Vendors Massupload changes S4Hana project - active collaboration in the SAP switch Business partner - launch, processing of the error protocol, implementation & clean-up of the data Additional administrative and clean-up activities

Customer Care Order processing including price maintenance and accounting Examination of customer orders or contracts according to commercial aspects Creation of shipping & customs documents, return orders Processing of customer returns and complaints Disposition of the finished goods in coordination with the relevant areas Close cooperation with sales, dispatch department, production and external forwarding agencies Transport registration with various forwarding agencies Material master data maintenance

Planning Master Data Maintenance (MDM) - Launch, Relaunch, Production Switch & Roll out SAP R3 Modul MDM - Integration of products for the plants of In-house Production, Contract Manufacturing and Country Warehouses APO MDM - Cluster creation, set up of production time stream, Dynamic Safety Stock Delisting - the elimination of a non productive products from the entire market Interchange ability creation in APO - transfer of demands to successor product Blocking of the Transportation lane Master Data check

Interim/ Reverse Interim Scenario iDoc Monitoring – Processing of failed IDocs in the sales and shipping system Purchase Order Monitoring – Creation of failed Purchase Orders from Purchase Requisitions Posting of failed Goods Issues & Goods Receipts X8 Order Block Monitoring – Analysis of error messages and Releasing the Orders from X8 Block 99 Delivery Block Monitoring – Analysis of error messages and Releasing the Deliveries from 99 Block Interim Master Data checks

Master Data Maintenance – Customer, Material, Pricing, Financial Master Data, Intercompany for Adhesives division Horizon Project – Clean Up Activities: Obsolete report & Duplicate check for all BU´s division Germany & Norden Buddy Program – introducing new employees to the company, the processes and the corporate culture Participation on a project – standardization and simplifying of the onboarding-processes

Master Data Maintenance – Customer, Material, Pricing, Financial Master Data Horizon Project - Clean Up Activities: Obsolete report & Duplicate check for Laundry & Beauty Care Germany Mentor - introducing new employees to the company, the processes and the corporate culture

Order Entry Deduction and Disputes Management Credit and debit notes creation Returns and Proof of Delivery Processing Master Data Maintenance – Customer, Material, Pricing Participation on a project - standardization and simplifying of the Order Entry Processing for Laundry & Beauty Care division PSO Project – takeover and training of the customer service processes & post go-live training

Phone sales of computers, notebooks and other products Customer master data maintenance Sales offer creation Order entry Complaints processing

Phone Customer Service for German-speaking customers Support for other departments such as Sales, Customer Service and Technical Support