Jannina Sicaro

Bilingual Secretary to the Directors. Export contracts, international logistic. Translation of the website. Dealing with customers in person, by phone or via email. Organising appointments, implementing & maintaining office standards. Live translations of medical corporate meetings. International clients.

Quality Department. Corporate classifications and building contracts.Preparing legal documents for Government Entities.Translation of the website.

Reservations &Ticketing Executive. Managing the Allocations Departments for tour operators, and dealing with groups and rebate bookings ( incluiding embassy fares, journalists, VIPs, travel staff, educational bookings). Ticketing, invoicing and refunds. Special requirements. Providing sales support to the Sales Manager and Marketing Director. Co-escorting educational trips to Namibia as an Air Namibia representative with Ecco Tours. CRS used: Amadeus and Gabriel.

On line multilingual reservations and ticketing agent (English, Spanish and Italian), selling flights and packages. Progressed to dealing with Business Class frequent flyers, agency support and customer services and then operations – space control and back office / internet support. CRS used: Gabriel.

Branch Manager: responsible for daily clerical and administrative duties, managing a team of 8 people. Reached sales targets and increased turnover. Promoted to Deputy Area Manager for 21 shops – stock control, buying, merchandising, basic accounting, recruiting and training.

British Airways Fares & Ticketing CRI Galileo

Electronic Ticketing CRI Gabriel