Jean Paul Mentzing

Open to work ITSM,Consulting, Program Management, Managed Services, IT Delivery

Angestellt, Associate Principal SAP Enterprise Cloud Services Client Delivery Management, SAP
Lüneburg, Deutschland

Fähigkeiten und Kenntnisse

Team Management
• Familiar with IT outsourcing industry on a globa
• Client Relationship management Agile Dynamic a
• Budget and financial management planning and con
• Risk and Issue management experience within a cu
SLA Management
Customer Relationship Management
Down to Earth
Hands On
• Languages: English (fluent) German (fluent) Po
Support
Informationstechnologie
Technik
Forecast
Websphere
Beratung
IT-Consulting
Programm Management
Infrastruktur
Qualitätsmanagement
Automatisierungstechnik
Technology
IT-Management
IT Service Management
Customer Relations
Automation
Customer satisfaction
SAP
IT Project Management
Cost reduction
Direction
Projektmanagement
Kundenservice
Reporting
Controlling
IT Strategy
Scrum
Informatik
Decision Maker
Strategic Thinking
• Experience in managing large service delivery an
• Driven by Results / Productivity
• Understanding of IT Services Frameworks and thei
Entrepreneurial
• Performer with passion for the business.
Leadership
Responsible

Werdegang

Berufserfahrung von Jean Paul Mentzing

  • Bis heute 1 Jahr, seit Aug. 2024

    Associate Principal SAP Enterprise Cloud Services Client Delivery Management

    SAP

    Bristlecone GmbH

  • 1 Jahr und 7 Monate, Jan. 2023 - Juli 2024

    Director Consulting | Program Management | Delivery | ITIL v4| Prince 2 | SAP

    Auszeit / Sabbatical ( Open to work 2024)

    Took a year-long break from work to pursue personal and professional growth. Went through a 1&1 Coaching Program concerning Leadership, Qualities for Leaders on Enterprises. Completed several professional development certificate programs: SAP All Modules on Foundation Level, ITILv4, Prince 2, Cloud, Scrum, others.Spend family quality time allowing to decompress, relax, and rejuvenate. Improve quality of life with adoption of regular sports activities and health management, Open for new challenges in 2024

  • 5 Monate, Juli 2022 - Nov. 2022

    Director Consulting Expert

    CGI
  • 1 Jahr und 10 Monate, Sep. 2020 - Juni 2022

    Regional Program Director DACH Region at Modis Tech Delivery

    Modis Deutschland
  • 1 Jahr und 5 Monate, Sep. 2018 - Jan. 2020

    Head of IT/Delivery&Digital Transformation,Technical Unit Senior Manager

    Altran Deutschland S.A.S. & Co. KG
  • 2 Jahre und 3 Monate, März 2016 - Mai 2018

    Account Delivery Executive / Client Delivery Executive

    Atos

    Responsible for P&L (CM, GM, PM) , business transformation and processes outsourcing projects. Building and leading cross-functional teams, ensuring quality of all processes• IT & Business Strategy and Execution Large-Scope Service Delivery & Contract Management Profit Delivery, Outsourcing, Partnerships. • Contract management, ensuring renewal of existing large contracts such as Volkswagen and Siemens, developing client-business relationships.•Client satisfaction. Managed Services.

  • 1 Jahr und 9 Monate, Juni 2014 - Feb. 2016

    Contract Manager / Service Delivery Manager Infrastructure&Applications

    Atos

    •Ensure Client Satisfaction (French Multinational Vallourec), providing improvement plans to increase productivity and improve quality. Working proactively with customers to understand their business needs, managing client satisfaction process and contracts, to ensure adequate governance with customer is implemented.Contract Management (Infrastructure).Ensuring additional client demands are translated into agreed service enhancements by identifying and pursuing potential clients and opportunities.

  • 5 Jahre, Apr. 2009 - März 2014

    Global IT Service Delivery Manager / Global IT Infrastructure Focal Point IBM

    IBM

     Role: The role of the SDM, as we are called, is to establish a disciplined framework for communications and addressing production infrastructure issues. For instance:  Provide direction & management of steady-state infrastructure support within Service Delivery;  An integral part of the account planning and delivery support strategy;  Primary contact between the Customer and the Organization as well as the advocate between them.  Responsibilities: The SDM act as a communication focal point between

  • 2 Jahre, Apr. 2007 - März 2009

    SAP Inhouse Consultant BW

    Robert Bosch Group

    Applying and coordinating the roll-out activities within the SAP/BW Project. • Reporting data to the Executive and Director board, used as base to strategic planning and industrial intelligence decisions among the Europe Bosch plants • SAP consulting, understanding of key customer needs and requirements. . Business Unit Administration Activities Support

  • 10 Monate, Juni 2006 - März 2007

    PMO SAP Rollout Robert Bosch South America

    Robert Bosch Group

    Managing monthly follow-up regarding the real costs versus what was planned, hence elaborating a quarterly forecast of the Project’s budget. • Internal Key-Users administration, as well as partners and suppliers, providing solutions based on customer needs. • Maintain and coordinate the good communication with Bosch HQ in Germany and the United States of America, to ensure the integration and contribute to team effort.

  • 1 Jahr und 9 Monate, Sep. 2004 - Mai 2006

    Business Unit Supervisor Customer Service / After Sales

    Robert Bosch Group

    Monthly follow-up regarding the real costs versus what was planned, hence elaborating a quarterly forecast of the Project’s budget. •Ensure the revenue and profitability increase at the post-sales area. Responsible for the Bosch Rexroth Service Center, client management and market analyses.Administration on the matters of inventory management, costs, sales and structure.Management of the business performance, in order to set goals and expand the market opportunity.

  • 1 Jahr und 11 Monate, Okt. 2002 - Aug. 2004

    Senior Controlling Analyst

    Robert Bosch Group

    Managing monthly follow-up regarding the real costs versus what was planned, hence elaborating a quarterly forecast of the Project’s and GBU. Acting directly at the Monthly and Yearly Financial Closure, reporting to HQ in Germany of financial data.

  • 1 Jahr und 9 Monate, Jan. 2001 - Sep. 2002

    Junior Controlling Analyst

    FAG Kugelfischer

    Responsible for cost controlling, MEC and reporting and consolidation to the HQ in Germany of financial data.

Ausbildung von Jean Paul Mentzing

  • 1 Jahr und 1 Monat, Feb. 2009 - Feb. 2010

    IT&Project Management

    Fundacao Getulio Vargas - FGV

    IT&Project Management

Sprachen

  • Portugiesisch

    Fließend

  • Deutsch

    Fließend

  • Englisch

    Fließend

  • Spanisch

    Grundlagen

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