Jean Paul Mentzing

Open to work ITSM,Consulting, Program Management, Managed Services, IT Delivery

Bis 2022, Director Consulting Expert, CGI

Hamburg, Germany


Decision Maker
Team Management
Strategic Thinking
• Familiar with IT outsourcing industry on a globa
• Budget and financial management planning and con
• Client Relationship management Agile Dynamic a
• Risk and Issue management experience within a cu
SLA Management
Customer Relationship Management
Down to Earth
Hands On
• Languages: English (fluent) German (fluent) Po
Programm Management
IT Service Management
Customer satisfaction
Customer Relations
• Experience in managing large service delivery an
• Driven by Results / Productivity
• Understanding of IT Services Frameworks and thei
• Performer with passion for the business.
IT Project Management
Cost reduction
IT Strategy


Professional experience for Jean Paul Mentzing

  • Current 1 year and 4 months, since Jan 2023

    Director Consulting | Program Management | Delivery | ITIL v4| Prince 2 | SAP

    Auszeit / Sabbatical ( Open to work 2024)

    Took a year-long break from work to pursue personal and professional growth. Went through a 1&1 Coaching Program concerning Leadership, Qualities for Leaders on Enterprises. Completed several professional development certificate programs: SAP All Modules on Foundation Level, ITILv4, Prince 2, Cloud, Scrum, others.Spend family quality time allowing to decompress, relax, and rejuvenate. Improve quality of life with adoption of regular sports activities and health management, Open for new challenges in 2024

  • 5 months, Jul 2022 - Nov 2022

    Director Consulting Expert

  • 1 year and 10 months, Sep 2020 - Jun 2022

    Regional Program Director DACH Region at Modis Tech Delivery

    Modis Deutschland
  • 1 year and 5 months, Sep 2018 - Jan 2020

    Head of IT/Delivery&Digital Transformation,Technical Unit Senior Manager

    Altran Deutschland S.A.S. & Co. KG
  • 2 years and 3 months, Mar 2016 - May 2018

    Account Delivery Executive / Client Delivery Executive


    Responsible for P&L (CM, GM, PM) , business transformation and processes outsourcing projects. Building and leading cross-functional teams, ensuring quality of all processes• IT & Business Strategy and Execution Large-Scope Service Delivery & Contract Management Profit Delivery, Outsourcing, Partnerships. • Contract management, ensuring renewal of existing large contracts such as Volkswagen and Siemens, developing client-business relationships.•Client satisfaction. Managed Services.

  • 1 year and 9 months, Jun 2014 - Feb 2016

    Contract Manager / Service Delivery Manager Infrastructure&Applications


    •Ensure Client Satisfaction (French Multinational Vallourec), providing improvement plans to increase productivity and improve quality. Working proactively with customers to understand their business needs, managing client satisfaction process and contracts, to ensure adequate governance with customer is implemented.Contract Management (Infrastructure).Ensuring additional client demands are translated into agreed service enhancements by identifying and pursuing potential clients and opportunities.

  • 5 years, Apr 2009 - Mar 2014

    Global IT Service Delivery Manager / Global IT Infrastructure Focal Point IBM


     Role: The role of the SDM, as we are called, is to establish a disciplined framework for communications and addressing production infrastructure issues. For instance:  Provide direction & management of steady-state infrastructure support within Service Delivery;  An integral part of the account planning and delivery support strategy;  Primary contact between the Customer and the Organization as well as the advocate between them.  Responsibilities: The SDM act as a communication focal point between

  • 2 years, Apr 2007 - Mar 2009

    SAP Inhouse Consultant BW

    Robert Bosch Group

    Applying and coordinating the roll-out activities within the SAP/BW Project. • Reporting data to the Executive and Director board, used as base to strategic planning and industrial intelligence decisions among the Europe Bosch plants • SAP consulting, understanding of key customer needs and requirements. . Business Unit Administration Activities Support

  • 10 months, Jun 2006 - Mar 2007

    PMO SAP Rollout Robert Bosch South America

    Robert Bosch Group

    Managing monthly follow-up regarding the real costs versus what was planned, hence elaborating a quarterly forecast of the Project’s budget. • Internal Key-Users administration, as well as partners and suppliers, providing solutions based on customer needs. • Maintain and coordinate the good communication with Bosch HQ in Germany and the United States of America, to ensure the integration and contribute to team effort.

  • 1 year and 9 months, Sep 2004 - May 2006

    Business Unit Supervisor Customer Service / After Sales

    Robert Bosch Group

    Monthly follow-up regarding the real costs versus what was planned, hence elaborating a quarterly forecast of the Project’s budget. •Ensure the revenue and profitability increase at the post-sales area. Responsible for the Bosch Rexroth Service Center, client management and market analyses.Administration on the matters of inventory management, costs, sales and structure.Management of the business performance, in order to set goals and expand the market opportunity.

  • 1 year and 11 months, Oct 2002 - Aug 2004

    Senior Controlling Analyst

    Robert Bosch Group

    Managing monthly follow-up regarding the real costs versus what was planned, hence elaborating a quarterly forecast of the Project’s and GBU. Acting directly at the Monthly and Yearly Financial Closure, reporting to HQ in Germany of financial data.

  • 1 year and 9 months, Jan 2001 - Sep 2002

    Junior Controlling Analyst

    FAG Kugelfischer

    Responsible for cost controlling, MEC and reporting and consolidation to the HQ in Germany of financial data.

Educational background for Jean Paul Mentzing

  • 1 year and 1 month, Feb 2009 - Feb 2010

    IT&Project Management

    Fundacao Getulio Vargas - FGV

    IT&Project Management


  • Portuguese


  • German


  • English


  • Spanish



Foreign languages

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