Jean Paul Mentzing

Premium

Bis 2018, Account Delivery Executive / Client Manager, Atos

Hamburg, Germany

Skills

Decision Maker
Team Management
Strategic Thinking
• Familiar with IT outsourcing industry on a global level
• Experience in managing large service delivery and project teams in multicultural background
• Budget and financial management planning and control.
• Client Relationship management Agile Dynamic and Service Oriented
• Risk and Issue management experience within a culture of continuous improvement
• Understanding of IT Services Frameworks and their application in a service organization to ensure customer
SLA Management
Customer Relationship Management
Down to Earth
Hands On
Entrepreneurial
• Driven by Results / Productivity
• Performer with passion for the business.
• Languages: English (fluent) German (fluent) Portuguese (native).
Support
Informationstechnologie
Technik
Forecast
Websphere
Beratung
IT-Consulting
Programm Management

Timeline

Professional experience for Jean Paul Mentzing

  • Current 1 year and 4 months, since Sep 2020

    Regional Program Director DACH Region at Modis Tech Delivery

    Modis Deutschland

  • 1 year and 5 months, Sep 2018 - Jan 2020

    Head of IT/Delivery&Digital Transformation,Technical Unit Senior Manager

    Altran Deutschland S.A.S. & Co. KG

  • 2 years and 3 months, Mar 2016 - May 2018

    Account Delivery Executive / Client Manager

    Atos

    Responsible for P&L (CM, GM, PM) , business transformation and processes outsourcing projects. Building and leading cross-functional teams, ensuring quality of all processes• IT & Business Strategy and Execution Large-Scope Service Delivery & Contract Management Profit Delivery, Outsourcing, Partnerships. • Contract management, ensuring renewal of existing large contracts such as Volkswagen and Siemens, developing client-business relationships.•Client satisfaction.

  • 1 year and 9 months, Jun 2014 - Feb 2016

    Contract Manager / Service Delivery Manager Infrastructure&Applications

    Atos

    •Ensure Client Satisfaction (French Multinational Vallourec), providing improvement plans to increase productivity and improve quality. Working proactively with customers to understand their business needs, managing client satisfaction process and contracts, to ensure adequate governance with customer is implemented.Contract Management (Infrastructure).Ensuring additional client demands are translated into agreed service enhancements by identifying and pursuing potential clients and opportunities.

  • 5 years, Apr 2009 - Mar 2014

    Global IT Service Delivery Manager / Global IT Infrastructure Focal Point IBM

    IBM

     Role: The role of the SDM, as we are called, is to establish a disciplined framework for communications and addressing production infrastructure issues. For instance:  Provide direction & management of steady-state infrastructure support within Service Delivery;  An integral part of the account planning and delivery support strategy;  Primary contact between the Customer and the Organization as well as the advocate between them.  Responsibilities: The SDM act as a communication focal point between

  • 2 years, Apr 2007 - Mar 2009

    SAP Inhouse Consultant BW

    Robert Bosch Group

    Applying and coordinating the roll-out activities within the SAP/BW Project. • Reporting data to the Executive and Director board, used as base to strategic planning and industrial intelligence decisions among the Europe Bosch plants • SAP consulting, understanding of key customer needs and requirements. . Business Unit Administration Activities Support

  • 10 months, Jun 2006 - Mar 2007

    PMO SAP Rollout Robert Bosch South America

    Robert Bosch Group

    Managing monthly follow-up regarding the real costs versus what was planned, hence elaborating a quarterly forecast of the Project’s budget. • Internal Key-Users administration, as well as partners and suppliers, providing solutions based on customer needs. • Maintain and coordinate the good communication with Bosch HQ in Germany and the United States of America, to ensure the integration and contribute to team effort.

  • 1 year and 9 months, Sep 2004 - May 2006

    Business Unit Supervisor Customer Service / After Sales

    Robert Bosch Group

    Monthly follow-up regarding the real costs versus what was planned, hence elaborating a quarterly forecast of the Project’s budget. •Ensure the revenue and profitability increase at the post-sales area. Responsible for the Bosch Rexroth Service Center, client management and market analyses.Administration on the matters of inventory management, costs, sales and structure.Management of the business performance, in order to set goals and expand the market opportunity.

  • 1 year and 11 months, Oct 2002 - Aug 2004

    Senior Controlling Analyst

    Robert Bosch Group

    Managing monthly follow-up regarding the real costs versus what was planned, hence elaborating a quarterly forecast of the Project’s and GBU. Acting directly at the Monthly and Yearly Financial Closure, reporting to HQ in Germany of financial data.

  • 1 year and 9 months, Jan 2001 - Sep 2002

    Junior Controlling Analyst

    FAG Kugelfischer

    Responsible for cost controlling, MEC and reporting and consolidation to the HQ in Germany of financial data.

Educational background for Jean Paul Mentzing

  • 1 year and 1 month, Feb 2009 - Feb 2010

    IT&Project Management

    Fundacao Getulio Vargas - FGV

    IT&Project Management

Languages

  • Portuguese

    Fluent

  • German

    Fluent

  • English

    Fluent

  • Spanish

    Basic

Wants

IT Service Management
IT Delivery
Head of Department
Digitale Transformation
Head of Technology
IT-Consulting
IT
Business Transformation
IT Director
Service Delivery Management
International Management
Team leadership
Career Development

Interests

Travel
Music
Foreign languages
Football

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