Jeanne Gregg

Lead the Global Domains and Strategy's Service Delivery, Global Support and Vendor Management teams. Lead Workstream 4 (Operationalization) of the New Generic Top-Level Domains (gTLD) Program: Next Round, involving the design of processes, development of procedures, hiring and training of staff in preparation for the opening of the new gTLD application period and subsequent application processing.

Lead the Service Delivery team responsible for the development, implementation and operation of ongoing service delivery in support of ICANN’s global network of gTLD registries and ICANN-accredited registrars. Oversee the completion of service requests within appropriate service and quality levels. Manage professional services firms and vendors to ensure timely delivery, quality and cost of contracted work.

Oversee day-to-day operations of the Global Domains Division (GDD) Operations team delivering services to 2,100+ ICANN Accredited Registrars world-wide. Implement policies that are related to the internet's system of unique identifiers and have been developed through ICANN’s multi-stakeholder, consensus-driven, bottom-up process. Participate in ICANN Community meetings, related outreach and provide subject matter expertise.

Oversee day-to-day operations, 100+ concurrent project implementations, account management, business development, sales, quality assurance, technical support and training. Develop and implement operations strategy, budget, organization and staff restructuring to improve efficiency.

Directed and coordinated day-to-day operations, 45+ concurrent project implementations, account management, business development, sales and training. Managed and oversaw full project phases from quote development, contract negotiations, resource allocations, timelines and milestones to project completions.

Directed all aspects of a premier executive recruiting firm built on a business model which significantly shortened the recruiting process by using online tools and methods of internet research software, social networks, collaboration with industry experts and associations, academia, online user and discussion groups, blogs and other tools.

Recruited and managed a team of eight multi-lingual order processing and material planning staff to support product dealers and distributors in Europe, the Middle-East, and Africa (EMEA). Directed and oversaw a second team of seven off-site customer support specialists in EMEA subsidiaries.

Recruited and managed a team of three Technical Hotline and Service Specialists serving Compaq partners in EMEA to oversee order management.

Executive MBA Studies

Technical Translating in English and French