Jeffrey Brodsky

I focus on SAP’s most strategic accounts in the N America region. I work with the C-Suite to align on their objectives to determine how I can help them on their transformation journey. I am responsible for all facets of the relationship post sale which includes creation of formal plans to help with business outcomes, help drive adoption/consumption of SAP products at the customer. I work with the SAP and customer teams to formalize and streamline the engagement as it is executed across the enterprise.

I focus on SAP most strategic accounts in our Customer First Program. I am a trusted advisor, advocate, and primary owner of the SAP customer relationship across my customer's enterprise. My portfolio of SAP products includes Analytics, CRM, Finance, Human Resources, Manufacturing, Procurement, Warehouse Management etc.. I am a proactive driver of satisfaction and retention with the core mission being to partner with customers to derive maximum business value from their SAP investment.

I focus on SAP SuccessFactors most strategic Human Capital Management accounts. My role as Senior Customer Engagement Executive is the trusted advisor, advocate, and primary owner of the SAP customer relationship across a diverse portfolio of cross-industry enterprise accounts. Proactive driver of satisfaction, adoption, referencability, and retention with the core mission being to partner with customers to derive maximum business value from their SAP Cloud investment.

I am the senior executive responsible to ensure end-to-end service delivery outcomes are achieved for my assigned customers according to the contract’s service level agreements. I coordinate and influence service delivery teams within SAP, as applicable, in order to build a cohesive experience for customers leading to excellent business results.

I was responsible for consulting with Oracle clients and prospects to optimize their Human capital processes. I specialized in Learning and Performance Management areas to help them drive business results as part of Oracle’s Human Capital Management's Transformation Practice.

Duties: I work with our Global Talent Domain Leader to develop and implement our strategy in the Training Outsourcing space. I work with our partners to develop content and enhance learning technologies to create additional value to our Outsourcing offer to clients. I also am in charge of all sales responses and meetings that Aon Hewitt receives via our sales team to show our capabilities in the Learning and Talent areas. I am also responsible for determining the solution that we are going to offer and deve

I was responsible for managing the functions of the HR BPO Global Learning and Performance Domain. I led the strategy team our Talent operations leaders to continuously improve our offer and expand our relationships in the areas of Learning, Performance, and Succession Management. I was also responsible for day to day oversight of our 3rd party partnerships. I worked with each of our partners to develop sales pipelines and to determine where their offer as it evolves can compliment ours with each client sit

Duties: I am in charge of all sales responses and meetings that Hewitt receives via our sales team to show our capabilities in the Learning and Talent areas. I am also responsible for determining the solution that we are going to offer and develop the pricing strategy. I work with the Hewitt Account Executives as they consult with their clients to discuss possibly adding these services to the ones we already are contracted to perform. I work with our Operations and Implementation teams to determine staffing

Learning and Performance Management Duties: I ran the Program Management Office for the Learning Domain. I was also a Senior Global Implementation Project Manager for Learning and Performance Management. I was responsible to help companies transform their Learning and Performance/Succession processes as part of the arraignment to out source this work to Hewitt Associates I consulted with them on Best practices based on my personal experiences as well as those of Hewitt Associates.

: I was responsible for developing an offering that combined Hewitt Consulting group’s Performance and Succession content as well as their thought leadership with the Outsourcing’s ability and knowledge on how to configure/implement performance management technology. We configured the Talent Management Technology (TMS) in way that would follow the best practices of the consulting content wrapped in an easy and intuitive portal.

: I was Project Manager for Learning and Performance Management. I managed the process of leading large and complex teams for Hewitt’s clients that are implementing Learning Management Systems (LMS) and or a Talent Management System (TMS). I managed the staffing and budgeting of these projects. I worked with the client’s project manager to ensure that all of the documentation is in order in the appropriate issue and risk logs.

: I was the Implementation Manager for mid-market defined contribution clients that use our platform in Kalamazoo, MI. I managed the process of converting defined contribution plans to our mid-market solution. I was the Implementation lead on the Frank Russell and Northern Trust Retirement Consulting books of business that had come to Hewitt Kalamazoo. It was my responsibility that all of the plans in those two books of business converted to Hewitt Kalamazoo in a timely and accurate fashion

: I was the Client Conversion Manager for large retirement plan record keeping clients. Managed the conversion of large plans converting to our daily record keeping system. I assisted in a legal compliance review that included a discussion of the plan document design and features. Made sure all documentation is in place. I assisted in the sales process with potential new clients. I coordinated the setting up of new relationships with mutual fund companies and brokerage firms.

: I was the Relationship Manager for all new 401k clients, serving as the primary face-to-face client contact for asset allocation, plan design and rollout of new products and services. I was in charge of everything involved with converting a new plan to our record keeping system, and for making sure our third party record keepers convert the plans properly.

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