Jocelyn Smer

• Managed a team of 8 persons • Optimized the vessel’s utilization and the Hamburg Süd cargo flows • Steered the vessels’ contingency plans in case of unexpected events • Provided a tailor-made service to the VIP account Del Monte • Negotiated and established budgets for the feeder network in the region

• Establishes the business plans of the services • Monitors the performance of the trades • Evaluated the potential of a Yield Management IT tool • Manages a team of 3 coordinators

• Handled a budget of 260,000 TEU (Export+Import) • Defined and executed the strategy of the trades • Coordinated the pricing policy in coordination with Headquarters • Managed a team of 2 analysts

• Created Intelligence packages for salespeople • Implemented a Market segmentation process • Increased significantly the Market Mapping ratio of the Germany Cluster • Trained and supported the Sales forces on the Value Calculator, and more generally on the “Changing the Way We Sell” stream

Round-the-world trip through the following countries: South Africa, Namibia, Argentina, Brazil, Guatemala, Belize, United States, New Zealand, Australia, Cambodia, Vietnam, China

• Negotiated freight rates for Middle East, Indian Subcontinent, Oceania and Intra Europe trade lanes • Handled the rebates scenarios towards the client, with a special focus on the Far East to Europe volumes • Followed up the financial balance of the customer • Kicked-off an Internet / Intranet project with Kuehne and Nagel

• Implemented Tunisia/Algeria Growth and Pricing Strategy • Met budgeted volumes for Tunisia and Algeria within market constraints • Handled Curtailment / Forecasting tools • Communicated efficiently Line Strategy to salespeople

• Managed area daily allocation • Elaborated contingency plans • Developed Department SOP’s

• Handled daily Maersk Line, Safmarine and Maersk Logistics claim files • Negotiated settlements with customers, insurers and third parties • Constructed a follow-up tool

• Presented GDS’ service to the sales’ forum 2004 • Constructed travel agencies’ incentives plan

• Analyzed the company pricing strategy • Established rates of the p-Series servers

• Managed a team of 10 people • Developed a personalized marketing strategy

Marketing, Human Resources

Marketing and International Distribution