John Henry Toy

I helped Lyft to become the fastest growing rideshare company in the nation, increasing it's passenger community daily through strategic B2B marketing at events, through phone and email, and via social media campaigns in target communities. I am solely responsible for bringing in over 2,500 new users to the Lyft app by setting up over 100 partnerships with bars, restaurants, hotels and event planners in 15 cities across the country.

Rockashaka offers private surf lessons and surf apparel to thousands of customers a year, both in Los Angeles and Santa Barbara. I am responsible for all aspects of business development -- marketing, revenue growth, inventory management, accounting, copy-writing, customer satisfaction, and staffing. Our clients come from all around the world.

Through the City of Santa Monica, I perform a wide variety of functions associated with guest service administration and operations at the Annenberg Community Beach House, including basic clerical and accounting duties, public information distribution, daily facility operation, guest relations and staff support. I provide useful customer service to people from a wide array of social, cultural, and economic backgrounds, while responding to public inquiries and complaints in an effective, tactful manner.

I managed the inquiries, bookings, and rental contracts for over 100 apartments with Rome's largest apartment rental agency. I composed and edited content for Romeloft's website, including certain descriptions of the apartments, while optimizing the user interface and experience. I also facilitated guests' transitions into Italian culture by providing tourist info, transportation services, and translation, while maintaining customer satisfaction at all times.

I performed general paralegal administrative duties, including case management, client correspondence, and legal research. I was responsible for planning travel itineraries, meetings with witnesses and other lawyers, and proofreading legal briefs. I gained valuable critical thinking skills and the ability to write in a clear, persuasive manner.

GIS and spatial data analysis; mapping; human geography; environmental cognition and perception; remote sensing