Jose Landgraf

Achieve a practical implementation of continuous improvement projects and business transformations through the expert use of TQM, Organisational Behaviour, Change Management. Optimise operations through state-of-the art process-oriented management tools and techniques such as Lean Six Sigma. Use management tools and methods like SERVQUAL, FMEA, QFD, or Benchmarking among many others. Analyse, determine and align sound processes and management systems most effective to the corporate strategy.

Skills gained/reinforced: Solve management problems related to the external environment; consumer relationships; market research; product/service analysis; price, promotion and delivery; quality; consumer expectations and satisfaction; financial planning and monitoring through budgets; cashflow; profit and loss. Manage people using well-known standards in recruitment, induction, performance, and staff development and soft management skills, motivation, leadership and working in teams.