Juan Diego Cabrera
Fähigkeiten und Kenntnisse
Werdegang
Berufserfahrung von Juan Diego Cabrera
- 1 Jahr und 5 Monate, Aug. 2014 - Dez. 2015
Global Service Desk Analyst
Schlumberger
Providing IT Technical support to SLB users through diagnostic and solution of incidents. Troubleshooting knowledge of Windows OS environment and MS applications.
- 1 Jahr und 1 Monat, Juni 2013 - Juni 2014
A&S Engineer
Huawei Technologies Colombia
Engineer in charge of installation, configuration and supporting of Huawei Technologies' RBTs and IVRs solution for Colombian Telecommunications Carriers.
- 6 Monate, Jan. 2013 - Juni 2013
SMS Engineer Level 2
Grupo Telintel RedesIP S.A
Monitoring the SMS platform and SMS network to guarantee the SMS operation, responsible of assigning the SMS trouble tickets to the SMS engineers level 1 and supervising SMS's troubletickets resolution , also responsible of solving the escalated trouble tickets by level 1 SMS Engineers . Knowledge of SMS Troubleshooting under the SMPP V 3.4 protocol.
- 1 Jahr und 8 Monate, Mai 2011 - Dez. 2012
VoIP Engineer Level 1
Grupo Telintel Redesip SA
Voip Troubleshooting for tickets open by Worldwide teleomunicatios carriers such as AT&T, Sprint , Verizon and Jazz Telecom. Also Engineer in charge of VoIP Interconnections between Telintel and telecomunication carriers through SIP or H.323 Protocols and monitoring Wholesale operation
- 4 Monate, März 2010 - Juni 2010
First Support Engineer
NETWORKS TEST AMERICA Telefónica Telecom Outsourcing
Providing Technical support to Telefonica Telecom´s Corporate clients through diagnostic and solutions of trouble tickets. Knowledge of WAN and LAN networks troubleshooting, under Cisco, Huawei, and Newbridge equipments.
- 5 Monate, Feb. 2006 - Juni 2006
CPE delegate
Presidency of the republic of Colombia COMPUTADORES PARA EDUCAR
Participation in community development programs regarding computer network installation, in order to grant internet network access to the student population located in vulnerable and remote areas of Colombia. The areas mentioned are located in the municipality of Rosario, Leiva and Funes (Nariño- Colombia).
Ausbildung von Juan Diego Cabrera
- 2 Jahre und 1 Monat, Jan. 2016 - Jan. 2018
Audio Production
SAE Institute Madrid
- 8 Jahre und 4 Monate, Juli 2001 - Okt. 2009
Electrónica Engineering
Escuela Colombiana de Ingeniería
Sprachen
Spanisch
Muttersprache
Englisch
Fließend
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