Juan Manuel Flores-Alatorre Escobedo

•Manage staff of 40 employees for 423 room hotel •Very “hands-on” by walking all the floors every day, assuring that employees have everything they need and that the service level is up to standard •Perform six-month and yearly reviews on all employees •Interview potential Housekeeping employees •Control yearly Housekeeping budget by pupurchasing what is needed, recycling amenities, overlooking mini-bar consumption, , laundry expenses, daily Rooms Division costs •Assist as Front Desk Manager when neede

•Worked on yearly budget with hotel General Manager •Interviewed potential Front Desk or Dining Room employees •Arranged daily housekeeping tasks with outsourced cleaning staff •Contacted and followed up with suppliers to assure hotel always had all materials needed •Controlled all extranet sites by opening and closing sales dates etc •Made out the monthly schedule for all departments based on monthly forecast •Assisted at Front Deek when coverage was needed or for resolving guest's issues

•Assured Room Attendant’s boards are accurate, consistently coordinating arrivals/departures with the Front Desk, thoroughly inspecting VIP arrival rooms and supervising Turndown, •Walked all public areas of hotel to check that everything is up to Four Seasons standards •Consistently provided feedback (both positive and negative) to employees on improving job performance by constant training and periodic reviews to a team of 45 employees •Manage labor by doing payroll and scheduling based on occupancy

•Act as MOD assuring all guests are taken care of and that all standards for a 5* 5 diamond hotel are met •Work very closely with Accounting, Sales and Reservations departments assuring that all aspects of our guest’s stay were looked after accurately •Managed labor costs by doing payroll and scheduling people appropriately based on occupancy •Filled in for Concierge, Night Manager and Front Services Manager when the need arose •Assisted other departments in interpreting/translating

•In charge of 211 room hotel making sure that all hotel guest’s and patron’s requests are taken care of and met FS standards •Made certain that the limited staff on hand at night performed its job duties correctly to prevent any glitches •Worked in conjunction with Security and all other departments to ensure the safety of all of our guests and staff •Update the Night Manager’s Report (NMR or Daily) on a nightly basis so that all managers and staff were aware of any VIP arrivals, departures, groups, etc.

•Booked sleeping rooms, F & B (including private Dining Rooms) and Spa reservations as well as issued Gift Cards via phone, email or fax •Took on different tasks such as processing Employee Comp requests and organizing payment of travel agency commissions with Accounting •As the Designated Trainer, I created my own training plans for all new Core agents on Fidelio and Opera covering all the applications needed to perform their job, role playing as well as cross-training

All subjects related to Hotel Management. Touched on Restaurant Management as well.