Juana Torres

McLane is a $28 Billion Bershire Hathaway company - I directed Human Resource initiatives in the areas of Organizational Development, Performance Management, Coaching, Talent Acquisition/Recruiting, Mentoring, and Succession Planning. I strengthened organizational capabilities/effectiveness by developing a learning culture that focused on targeted programs aligned with the needs of the learner, business objectives, and corporate strategy. I also led all Internal Communication efforts: Newsletters, Intran

NOTE: AmeriServe was acquired by McLane Co. at end of 1999 –years of service was bridged: Directed corporate-wide Information System implementations – to include setup, rollout, testing and training of the Distribution, Logistics, Operations, Customer Service, Inventory Management and Procurement process. I led efforts to streamline business practices and improve distribution center operations. Created Standard Operating Procedures (SOPs) and training materials /curriculum focused on Total Quality Man

NOTE: Prosource was acquired by AmeriServe Food Distribution at the end of 1997 my service was bridged - I led the Technical Support, Installation Services, E-mail Administration, Hardware/Software Procurement, Support Services and Technical Training teams. I also provided technical guidance for client/server and systems development for new distribution center rollouts. Implemented Hardware/Software and operational standards . I partnered with Training and Development team to create technical training

Ensured strategic plans, new architecture, end users and system standards adhered to corporate vision. I directed the Installation, Configuration Troubleshooting and Help Desk departments. I also analyzed, evaluated and recommended new hardware technologies, applications and system software – including acquisition, benchmarking, reporting findings and developing proposals for new ideas