Judith Struck

Developing and introducing standard procedures for passenger and aircraft handling Supervision and control of all handling activities at different destinations Contract Management (SGHA and SLA) Supervision of special flights (VIP and ad-hoc flights)

Leading Passenger Assistance Team (over 200 staff in Passenger Assistance Team) Recruitment of staff Handling Agent for several 3rd companies Planning, co-ordination and managing of passenger services provision at LUX Irregularity handling Liaison with operations of Luxair and other airlines Projects and initiatives for improvement in operations and customer services

Member of the Luxair Emergency Response Team Development and implementation of documentation, training and exercises for Luxair Special Assistance Team Coordination of all Luxair SAT related matters Active member of SAT-Alliance Germany

Planning, co-ordination and supervision of passenger services provision at LUX Irregularity handling Primary operational contact for outstations of Luxair Liaison with operations of Luxair and other airlines Projects and initiatives for improvement in operations and customer services

Preparation of Ground Handling Contract Liaison with and support of Airport Authorities, handling agents and other service providers Preparation, implementation and supervision of British Airways operation and Emergency Procedures

Management of station performance and customer service Monitoring of compliance of all airport activities according to JAR OPS requirements, local legislation and corporate safety and security regulations Liaison with all relevant parties, including third party companies, authorities, handling agents and British Airways staff as appropriate Support of commercial and marketing initiatives

Passenger Handling, Ticketing, Lost and Found

Lead agent at the British Airways Customer Service and Ticket Desk Supervision of entire operation to ensure on time performance of departing flights Responsibilities also include training of new staff, roster planning, irregularity handling, passenger claims and Lost and Found

Developing and introducing standard procedures for passenger and aircraft handling Supervision and control of all handling activities at different destinations Preparation and supervision of special flights (VIP and ad-hoc flights) Preparation and realisation of flight attendants´ training in the subject “Ground Operations”