Juliane Linn

Bis 2017, API Service Assurance, Travelport
Langley, Vereinigtes Königreich

Fähigkeiten und Kenntnisse

highly motivated
open minded
positive attitude
Customer Service
Customer Support
Communication skills
organizational skills
Innovative Solutions
Training & Coaching
Team leadership
Teamwork
Team Development
Customer Relationship Management
Vertrieb
Support
Service

Werdegang

Berufserfahrung von Juliane Linn

  • Bis heute 7 Jahre und 7 Monate, seit Jan. 2018

    Service Delivery Analyst

    Travelport

    Set-up and admin team lead 1st Level API Support, Process optimisation, Assisting internal migrations, Process documentation for the API teams - creation and maintenance, Quality Control, Internal training concepts and relations

  • 3 Jahre und 9 Monate, Apr. 2014 - Dez. 2017

    API Service Assurance

    Travelport

    Service and Quality Assurance, Internal Process Documentation, Process Optimization, Customer Surveys and Relations, Developing Training Concept for New Hires, Customer Onboarding Process Optimization, Internal Relations

  • 4 Jahre und 2 Monate, März 2010 - Apr. 2014

    API Support Analyst

    Travelport
  • 7 Monate, Aug. 2009 - Feb. 2010

    Business Development Coordinator

    TD Tom Davies

    Develop and implement a customer relations strategy to support existing customers to promote Tom Davies to their customers; support existing and new customers with Marketing Materials, Press Packs, POS, Window Displays, Company mail-outs; manage on-line blog and other communications materials, product & service updates, customer incentives schemes &Tradeshow invites; support and work with in-house Web & Graphic Designer to coordinate customer & business development; support training; support sales agents

  • 11 Monate, Apr. 2008 - Feb. 2009

    Sales & Marketing Co-Ordinator

    Designers Guild

    support the Worldwide Sales Teams in all Sales & Marketing activity; Responsibility for maintaining and updating all administrative systems in the department; General Sales & Marketing support to the Sales & Marketing Directors and their team.; Assisting with worldwide launch & mail out co-ordination for bi-annual launches; Co-ordinate worldwide Advertising Campaigns (Magazine negotiations, contracts, media planning); Co-ordination of mailings / promotional activities;

  • 10 Monate, Juli 2007 - Apr. 2008

    Customer Services Assistant Manager

    Designers Guild

    Assisting the Customer Service Manager; Ensure the highest level of customer service and sales, order processing accuracy and smooth operation of the customer Service department; Recognising service and marketing issues, maintain solid, up to date knowledge of market/s including awareness of key customers; Personnel management: Motivating the customer service team, organising and holding team meetings, lead by example; Staff appraisals and recruitment.

  • 10 Monate, Aug. 2006 - Mai 2007

    Customer service and 1st Line Support Analyst

    Galileo by Travelport

  • 4 Monate, Mai 2006 - Aug. 2006

    Customer Service Representative

    United Airlines

    -Dealing with international customers from all over the world; Presenting United Airlines’ friendly an high customer service attitude to the customer in any situation; Ability to keep customer service up, trouble shoot and manage in extreme and unexpected situations

  • 7 Monate, Sep. 2005 - März 2006

    Specialist Premium Support

    Amadeus Germany

    Qualification, documentation and elimination of all requests of the 1st level helpdesks through defined service levels using Microsoft Office; Periodical public relations and quality meetings with 1st level Helpdesks, with the goal to assess capacity deficits, extension requests and additional consultation demands in good time; Development and implementation of fast solutions for accruing problems in cooperation with the premium clients

  • 8 Jahre und 11 Monate, Okt. 1996 - Aug. 2005

    Customer Service and Support Analyst

    Amadeus

    1st Line Support; 2nd Line Support; Supervising; monitoring of income calls and roaming while keeping an eye on quality and service goals; Product and system availability checks; Training new employees; Product presentations; Pilot-client support and assistance with special testing lines; - Assisting, preparing and performing the outsourcing trainings for 1st Level; Coaching;

  • 6 Monate, Mai 1996 - Okt. 1996

    Travel Agent

    First Reisebuero

    Planning and selling trips and events for leisure and business clients such as flights, hotels, cruises, adventure holidays, city trips, package tours, musical events, train - and ferry trips; Advising customers about travel - and holiday destinations worldwide cohesive to their budget, needs and condition; Selling travel insurances

  • 2 Jahre und 8 Monate, Okt. 1993 - Mai 1996

    Travel Agent

    Hapag-Lloyd / TQ3

    Planning business events, flights, hotels, cruises, private holidays, city trips, package tours, train - and ferry trips for business clients; Working in exclusive business offices (implants) of Hapag-Lloyd Reisebuero for major companies in Germany such as BMW Rolls-Royce, KPMG and Degussa; Planning and selling trips and events for leisure clients such as flights, hotels, cruises, adventure holidays, city trips, package tours, musical events, train - and ferry trips

Sprachen

  • Englisch

    Fließend

  • Deutsch

    Muttersprache

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