Karim Strahlmann

Fulfilling customer requirements through consultation and top quality service. Planning branch fleet in order to satisfy all reservations. Controlling of damage and repairs of vehicles on fleet management system. Handling all requests/issues at counter, from Customer Service, through emails and telephone.

• Managing stocks & storage to secure availability in the market and minimize expiries. • Supply chain representative for the set-up of sales & order planning project in Qatar. • Coordinating shipments, orders, & deliveries to ensure smooth running operations resulting in customer needs being met. • Handling logistical issues and customer complaints to achieve & maintain highest levels of customer satisfaction. • Ensuring QC procedures are implemented and maintained.

• Conducted system and products usage training sessions, enabling efficient functionality. • Handled recruitment process of new trainers for training centers. • Assisted other departments for testing products, functionalities & any helpdesk activity such as on-site training, migration, etc. • Analyzed incidents reported by clients in close co-operation with Amadeus Central.

• Monitored the return process of products from stores to 3PL through WMS. • Prepared inbound and outbound reports for stores and warehouse on weekly basis. • Completed expedition and return corrections processes on ERP. • Arranged shipments to stores and performed audits of delivered & returned goods.

• Handled general customer care related issues such as billing, technical updates and problem solving tasks while maintaining high levels of customer service quality. • Actively participated in team projects and assisted with integration of new representatives. • Achieved handling time goals and quality targets in a short period of time.

Double majored in Operations Management & International Business