Karl Hilton

BUSINESS DEVELOPMENT / COMMUNICATIONS AND RELATIONSHIP MANAGEMENT / ACCOUNT MANAGEMENT / CONTRACT MANAGEMENT • Development of new opportunities /accounts • C Level Consultation and Solution Selling • Business case assessments • Development of services and infrastructure proposals • Project scope document creation • Business case document creation • Technical document creation • Business case justification • Project analysis / Solution recommendation / Presentation • Strategic project planning

BUSINESS DEVELOPMENT / ACCOUNT MANAGEMENT / OPPORTUNITY MANAGEMENT • Development of new opportunities /accounts • C Level Consultation and Solution Selling • Business case assessments • Development of services and infrastructure proposals • Project scope document creation • Business case document creation • Technical document creation • Business case justification • Project analysis / Solution recommendation / Presentation • Strategic project planning and management • Solution success assessment

ACCOUNT MANAGEMENT AND OPPORTUNITY DEVELOPMENT • Managing enterprise accounts • Business development of enterprise accounts • Project analysis / Solution recommendation • Project planning and management • Strategic planning • Client interface liaison for enterprise business SALES AND MARKETING • Completion of target account selling / marketing plans. • Enterprise account business planning • Developing solution specific marketing plans SERVICES MANAGEMENT • Selection and assessment of packa

TEAM MANAGEMENT • Management of Education sales division. • Posting and management of sales budgets and KPI’s. • Developing Target Account Selling Plans. • Development of Marketing Plans • Divisional Strategic Business Planning. • Sales training and personal development of sales staff. • Human Resource Management and support of sales staff. SALES AND MARKETING • BDM support of major accounts. • Account Business Development. • Developing of new accounts. • Developing client specific marketing p

I am completing my Diploma of Project Management Course comprising of the following areas of knowledge. • Manage Application of Project Integrative Processes • Manage Project Scope • Manage Project Time • Manage Project Costs • Manage Project Quality • Manage Project Human Resource

• Document Design • Proposal Management • Pricing and Costing • Process Design • Proposal Writing • Sales and Capture Management • Market Segmentation • Long Term Positioning • Opportunity Assessment • Capture Team Development • Pre-Proposal Preparation • Proposal Development

• Scope the project, set boundaries, agree system targets• Write Terms of Reference (Project Charter) • Establish functional and non-functional equirements• Plan and conduct stakeholder interviews• Analyse and prioritise the client's requirements• Validate for completeness and accuracy

• Service Desk • Incident Management • Configuration Management • Problem Management • Change Management • Release Management • Capacity Management • Availability Management • Service Continuity Management • Financial Management • Service Level Management • Security Management

• Introduction to computers• History of the Microprocessor• History of the Operating System• Introduction to Windows• PC fundamentals • PC set-up• Local Area Networking• LAN Planning and Managemen