Karol Kopernicky

My responsibilities include Functional, integration and regression software testing also business analyses in Covered Bonds business area, and also Optimization of testing processes and workflows and documentation.

Implementation of SW, Test Management, Design and Execution of Pfandbrief software, software testing (Black box, SCRUM), defect handling for German speaking client.

2nd level support for client. Understanding of business processes in CO area (including client specific ones) and the main business process areas, product cost planning, cost object controlling profitability analysis, CO information system, CO archiving. Translation of business requirements to design documentation, implementation and assessing impact of changes proposed by users.

Dell Optiplex – Out band agent - Relationships - communication in German language at hotline, solving difficult issues for other L1 agents, HW support, SW support, escalations, researches...