Karolina Pomichalkova

Bis 2015, Process Improvement Manager, eBay Inc.
Zurich, Schweiz

Fähigkeiten und Kenntnisse

Project Management
Non-Profit-Organisation
E-Commerce
Marketing
Program Development
Event Planning
MS Office
Customer Relationship Management (CRM)
Active and reflective listening
Jira
SharePoint
Google Apps

Werdegang

Berufserfahrung von Karolina Pomichalkova

  • 2 Jahre, Jan. 2014 - Dez. 2015

    Process Improvement Manager

    eBay Inc.

    • Created communication and collaboration processes between the Analytics and CRM department to effectively exchange campaign data information; • Led and supported process improvement project across CRM Loyalty and Advanced Statistics team as a project Manager; • Collaborated with global teams to align on measurement methodologies;

  • 1 Jahr und 4 Monate, Juli 2012 - Okt. 2013

    CRM Campaign Specialist

    eBay Inc.

    • Delivered tactical and strategic CRM life-cycle campaigns to increase engagement of new eBay users leveraging behavioral and personalized merchandising and educational content; • Led the implementation of global change of brand guidelines across all digital and internet marketing channels as part of a Global brand identity change project. • Supported several CRM life-cycle marketing campaign releases across EU markets. • Supported several Display marketing campaign releases for the UK market.

  • 7 Monate, Jan. 2012 - Juli 2012

    CRM Program Manager

    eBay Inc.

    • Supported EU CRM leadership team • Organized team meetings, meeting materials and meeting agenda • Reported on progress, plans and risks of EU CRM department; • Participated on development of resource planning and tracking system for EU CRM team

  • 2 Jahre und 6 Monate, Juli 2009 - Dez. 2011

    Manager of social services

    Caritas of the Archdiocese of Prague, Project Magdala

    • Administrated Counselling Centre and Safe House for abused women and children; • Compiled Guidelines of best practice of work for Counselling Centre and Safe House; • Cooperated and coordinated with local municipalities and international partners on providing services; • Created and Coordinated trainings for members of municipalities and other NGOs supporting victims of Human trafficking and Domestic Violence. • Led team of social assistants.

  • 4 Jahre und 7 Monate, Juni 2007 - Dez. 2011

    Counselling Specialist

    Caritas of the Archdiocese of Prague, Project Magdala

    • Case management • Coaching • Legal advice (Welfare and Social Security Law, Rights of victims of DV and HT and related Criminal Procedures, Debt and finance management, Immigration Law, Family Law, Civil Code).

Ausbildung von Karolina Pomichalkova

  • 3 Jahre und 10 Monate, Sep. 2003 - Juni 2007

    Social Work

    Evangelicka Akademie

Sprachen

  • Tschechisch

    Muttersprache

  • Englisch

    Fließend

  • Deutsch

    Gut

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