Kashif Sharif
Fähigkeiten und Kenntnisse
Werdegang
Berufserfahrung von Kashif Sharif
Handling a team of 15 people Updating the closures to the team daily basis and dialed report the clients Data distribution to the team according to their skill set Analysis on the more dialing and admissions towards our monthly target Quality check of the team, sharing feedback to the team on their performance
Auditing the calls for Inbound and Outbound lob’s Weekly call listening sessions Refresher training for the bottom performers and new hiring associates Handling escalation calls ACPT analysis once in 3 months & Repeat call analysis Internal/External call calibration Call listening sessions was conducted once in fortnight
- 2 Jahre und 3 Monate, Juli 2014 - Sep. 2016
Customer service advisor
Minacs
I have joined as an associate in minacs for smude educational process. Where in i was handling distance education students query and inbound and outbound line of business
- 1 Jahr und 2 Monate, Dez. 2012 - Jan. 2014
Customer support associate
Serco global services
I have joined serco global services as an associate were i was handling inbound calls of BSNL process
Ausbildung von Kashif Sharif
- 2 Jahre und 2 Monate, Mai 2012 - Juni 2014
Business Administration
Bangalore University
Finance
Sprachen
Englisch
Fließend
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