Katharina Knöpfle

- organizing interviews with all stakeholders & keeing overview about all interviews - being the first point of contact of the company for the candidates - reference checks of the candidates - coordination of quarterly business meetings - deputize Recruiter HR related tasks: - creation of interim reference letters and reference letters - working on highly confidential documents - support with all tasks related to the latest organizational restructure - Organisation of trainings

Handle inquiries via telephone, e-mail or through several booking channels • Independent preparation of offers for clients • Organization of the event and the necessary infrastructure including assistance on site • Organization and realization of site-inspections with clients • Coordination of several departments • Usage of Sales & Catering programme Opera 5.0 for all event details • Accounting (Review and manage several bills and send it to clients) • Handle complains

At Your Service Agent: Operate telephone switchboard in order to answer telephone calls Process and answer guest requests Receive and process room service orders and coordinate with kitchen and room service department Handle the Micros room service programme Front Office Clerk: Please see duties as Front Office Trainee

Professional, friendly and competent assistance of the guests at the reception and at the telephone Check in/Check out of the guests Upselling of the different room categories Handling customer complaint Working with Opera 5.0 and the company-internal reservation system MARSHA Manage the hotel cashiering including accounting after each shift Posting of payments and efforts Coordination and communication with other departments General administrative assignments

Managing the whole hotel during parts of the shifts Handle reservations via E-Mail, telephone reservations, and record them into the Property Management System) Operating with the Property Management System MEDALLION Quality Management System (introducing the QMS to the hotel, designed handbook for the Front Office) Handling of the Mirus Software Daily work at reception (check-in and check-out, answer the telephone, care about guests concerns)

Foundations of International Hotel & Spa Management; Current Trends in the Hospitality Industry;Developing Business Leadership Skills; Managing Cultural Diversity; Operations and Project Management; Public Relations and E-Marketing; Spa Financial and Retail Management; F&B Management; Spa Management

Main subjects: Accommodation Management, Food and Beverage Management, Human Relations, Tourism Enterprise Management, Managing Sustainable Destinations, Hospitality Facilities Planning and Developing, Business Statistics, Economics, Financial Accounting, Business Administration