Katsiaryna Burak

In this role, I focus on identifying new clients in the EU market and developing sales channels for raw materials used in feed production, biogas companies, and ethanol producers. My primary methods for client acquisition include attending industry events (exhibitions and conferences), expanding my network, leveraging LinkedIn, and conducting cold sales. As my client portfolio grows, I am responsible for increasing contract sizes and ensuring contract fulfillment.

In this role, I concentrated on sales development and B2B customer growth within a retail-oriented company. I prioritized understanding business customers' needs and using available tools to provide high-quality service and build an affiliate network. By identifying sales opportunities, I introduced new product and service options, tested innovations, and gathered client feedback.

I joined the project at the startup stage. Since then, I have been involved in setting up all client processes and developing internal team workflows related to client issues. During this period, I gained experience in analyzing, selecting, and adapting essential software to align with the company's goals, including helpdesk systems, CRM, online chat, knowledge bases, and email senders. My primary focus was on customer engagement, customer service, and resolving complex issues and incidents.

I developed B2B sales and partnerships, focusing on leasing products for B2B customers. During that time, I gained significant experience negotiating with B2B clients and major market players.I conducted numerous communications daily, primarily through offline meetings, as well as market analysis. This enabled me to take the lead within my company in updating pricing policies, improving internal services, and creating new products for a group of customers or partners.