Krzysztof Dmowski

Responsibilities: • Complied with Sales Contract and the GTC with regards to the handling of warranty claims • Organized customer meetings and reported installations feedback • Contributed to improving product quality and customer satisfaction • Recorded and updated modifications in the Documentation Department • Accountable for the budget and receivable invoices with regards to own installations Achievements: • Timely closing of the warranty accounts, high Customer satisfaction

Responsibilities: • A key member of a team responsible for the delivery of complex, multidisciplinary service projects carried out simultaneously • In charge of smaller projects while supporting Project Managers with the large projects. • Central point of contact for Project Managers, engineering and assembly. • Preparing project reporting. Achievements: • Promoted to Warranty Manager after 13 months

Responsibilities: • Active supporting the Controller of the business unit at monthly and weekly reporting • Back charge invoicing to customers as well as followed-up on receivables • Advised the Company on Warranty best practices and methods for costs reductions Achievements: • Critical analysis of large data, constructive feedback contributed to reduction of warranty costs • Promoted to Project & Warranty Coordinator after 17 months

Responsibilities: • Prepared project plans with cost estimates and detailed execution schedule • Managed assigned projects to tight deadlines and all customer related communication • Secured project vendor re-claiming when applicable • Reported project related follow-ups and statistics to stakeholders Achievements: • Exceeded customer satisfaction and adhered to project timelines and budgets

Responsibilities: • Managed 4 employees, ensuring exception customer service and care at all times • Participated in international trade fairs in Hannover, etc. • Organized sales offers and contracting activities Achievements: • Created new price list and products brochures • Analyzed competitors in cast iron industry • Supported and supervised the special projects team in order to adhere to deadlines and the budget

Responsibilities: • Completed sales activities via Network Companies (NC) and to external customers Achievements: • Managed sales quotations and orders in an efficient and effective manner, ensuring positive customer satisfaction • Accomplished promotion to Sales & Marketing Manager after 3 months

• Study program incl. theoretical and practical engineering knowledge of many systems, their components and processes

• Study program „Business Administration“ including basics of business, administration and marketing