Leah Lansberry Austin

Bis 2008, Project Manager, Client Delivery Manager, Adaptive Engineering

Seattle, United States of America


• Business Process Analyst
Project Manager
Project Coordination
Operations Analyst
Sales and Sales Support Operations
Team Leader
Business Requirements Gathering
Process Flow Improvement
Project Roll-Out and Implementation. • Presentati
Internet and In-Person Research
Data Analysis
Focus Groups
Business User and Departmental Interviewing
Reports Creation and Analysis
Employee Product and Process Training. • Excel
MS Project
PowerPoint Presentations
Visio Process Flow Charts
MS Access Database
Adobe Acrobat
Beginner level SQL
Business Objects
Crystal Reports


Professional experience for Leah Lansberry Austin

  • Current 15 years and 4 months, since Feb 2009

    Volunteer Management Intern

    Ten Thousand Villages

    Volunteer position. Create press releases, provide volunteer training, create training manuals, conduct research on rural communities around the world.

  • 1 year, Nov 2007 - Oct 2008

    Project Manager, Client Delivery Manager

    Adaptive Engineering

    Project Manager for UI design firm, implemented projects for T-Mobile and an NFL coach. Supervised software architect and delivery schedule from design and development teams. Presented proposals, solutions, and findings to executives, managers, and business users. Managed projects from inception to delivery. Streamlined PM processes, created templates, and standardized documentation.

  • 3 years and 5 months, Mar 2004 - Jul 2007

    Senior Business Analyst

    Silver Hill Financial

    Streamlined sales and sales support operational processes resulting in a 40% productivity increase. As the lead Business Analyst, interviewed people to grow the team, trained new team members on business and system functions, managed department interns, and was the go-to person for other Business Analysts on the team. Liaison between IT and Operations. Trained sales and operations personnel in offices around the country on new processes, procedures, and systems related to a new application roll-out.

  • 5 months, Jul 2003 - Nov 2003

    Financial Service Associate

    E*TRADE Financial

    Achieved and maintained the highest customer service productivity statistics of my team. Provided information to customers on their portfolios, company products, services, and stock exchanges. Researched and resolved customer market inquiries and account questions, conducted account transfers and closures, and resolved basic technical problems. Earned Series 7 and 63 trading licenses (Expired).

Educational background for Leah Lansberry Austin

  • 3 years and 10 months, Aug 1999 - May 2003


    University of Miami


  • English



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