Levi Schooling

• Ensure prompt and professional, high quality communication with stakeholders. • Act as an intermediary between clients and the verifications team, in order, to safeguard the integrity of the Evaluation. • Evaluate foreign qualifications by comparing them to comparative South African counterparts to place them in the NQF. • Act in supervisory capacity. • Communication with international clients • Providing explanation and clarification on evaluation results.

• Communicate effectively to establish rapport and determine client needs. • Evaluate client needs and provide information and support. • Source information from systems and relevant colleagues to resolve queries • Receive, acknowledge, screen and record applications effectively and efficiently • Make evaluation results available for collection, facilitate any ensuing need for clarification. • Compile the necessary registers to create and audit trail/Checks and balances.

• Registering applications for evaluation. • Ensuring all information is accurate. • Readying client files for evaluation. • Ensuring that all the relevant and important documentation is present. • Scanning documentation into client accounts on internal workflow systems. • Ensuring that additionally received documentation finds the right files

April 2013 – June 2013 • Taking required specifications from clients and drawing up schematics of furniture. • Selling high-end designer furniture. • Negotiating selling prices of furniture. • Managing logistics of deliveries. • Informing clients of in depth features and benefits. • Finding suitable alternatives for client needs, should it be required. • Providing accurate information regarding the company’s services. • Providing customer assurance over the phone and face to face.

• Selling a broad selection of styles of furniture • Negotiating selling prices of furniture. • Managing logistics of deliveries. • Informing clients of in depth features and benefits • Finding suitable alternatives for client needs, should it be required. • Providing accurate information regarding the company’s services. • Providing customer assurance ove3r the phone and face to face.

• Definition and implementation of promotional and marketing strategies in and out of the digital space. • Researching, sourcing and utilizing mediums through which to communicate. • Promotional management • Working with graphic designers and printers for advertising. • Engaging with clients to perform surveys. • Providing technical information • SEO • Social media marketing.

• Assisted with information capturing of the lodges clients. • Assisted with the maintenance of client information on goldmine. • General data capturing.

• Sales of Business management software. • Providing information on the different aspects of the software. • Tailoring available functionality according to the needs of the client. • Negotiating pricing based on functionality of the software. • Maintaining relationships with prospective clients to up-sell functionality in the future. • Assisting in the education of our clients in business management. • Working in tandem with the developer to improve the quality of the product.

• Cold calling clients to set up meetings. • Sourcing leads • Going to networking events to set up prospects. • Networking wherever possible. Even in social environments. • Meeting with clients to assess financial needs for long-term cover, medical aid and investments. • Selling a variety of products from different companies (Old Mutual, Liberty and Discovery) • Working with financial software packages to compare and recommend ideal cover for financial cover and investments. (Astute)

• Selling reward and recognition programs to SME’s and large enterprises. • Consulting with management to identify needs of the company. • Assisting in the development of a rewards and recognition program and how it is communicated effectively to onboard the staff. • Drafting proposals based on the above findings. • Presenting the above-mentioned proposal to the client or client’s board of directors. • Managing a small group of call-centre agents.

• Interacting with the tenants of the center on their own promotions and the promotions that would be in local publications. • Maintenance of the mall’s brochure content and contact details. • Assisted with the planning of seasonal promotional events. • Assisted in directing others in the décor of a given events theme. • Managing expectations of disgruntle customers through email correspondence.

• Conceptualizing operations for running the lodge on a day to day basis. • Drafting proposals for these operations and presenting it to management. • Competitor analysis in the local area.

• Cold calling prospects to visit the gym. • Analyze the needs of the client based on what their goals are and suggest a training program. • Close sales and keep to a target turnover.

• Attending to customers in store • Selling Hardware based on the analysis of the customer’s needs. • Contacting suppliers for special orders. • Providing information on any product in store. • Maintaining the software and laptop sections of the store in terms of cleanliness, merchandising and pricing. • Upselling from the basic needs of the customer. • Negotiating pricing with the customer. • Dealing with customers in a professional and friendly manner.

• Attending to clients’ queries regarding information on products and their accounts. • Taking payments for settling client accounts. • Functioning as a point of sale. • Handling returns of products. • Listening to customer complaints and mitigating their frustration. • Completing a register of complaints for analysis by management.

Marketing Communications Consumer and Buyer Behavior Statistical Analysis Financial Management